← FFCheckElectricity & gasIS
Electricity & gas · Iceland
Checked 2026-09-27

🏚️ My energy supplier went bust in Iceland. What happens now?

The short answer

A supplier going bust does not usually mean your power goes off straight away. See below what happens in Iceland, then choose a new contract.

📜 The rules in Iceland

If your supplier goes bust

There is no appointed supplier of last resort. If you have no valid contract, the distributor places you with the last supplier registered at your meter and warns you; if you sign no contract within 30 days, supply may be cut.

Official source: reglugerd.is · Checked 2026-09-27

🪜 Step by step

  1. Read your meter todayTake a dated photo. It is the basis for the failed supplier’s final bill.
  2. Wait for the letterYou will be told who supplies you now and at what price.
  3. Choose a new contractTemporary supply is often more expensive. Compare offers and switch when you can.
  4. Claim your creditIf you paid in advance or have credit, file a claim with the administrator or ask how credit is handled.

📇 Who to contact

Raforkueftirlitið (Umhverfis- og orkustofnun)Supervises energy companies and explains your rightsFor information, and to report a company that breaks the rules📞 +354 569 6000🔗 uos.is/raforkueftirlitid
Kærunefnd vöru- og þjónustukaupaSettles disputes with energy companiesWhen the company has not solved your complaint📞 +354 510 1125🔗 island.is/v/kaerunefnd-voru-og-thjonustukaupa
NeytendasamtökinIndependent advice for consumersFor advice, template letters and a second opinion🔗 ns.is

❓ Questions

Is the temporary price fair?

It is often higher than a normal contract, which is why switching soon usually pays off.

What happens to my credit?

That depends on the country and the insolvency. Keep your last bill and a meter photo as proof.

Can I choose another supplier straight away?

Usually yes. The rules for Iceland are on this page.

📎 Sources

Checked: 2026-09-27

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

🔄Switching supplier→📈Price increase→🧾Wrong or high bill→💸Can’t pay the bill→📣Complaint about a supplier→

More help in Iceland

All other problems: who handles whatWho do I contact?100+ things that go wrong — money, housing, work, safety, health, papers, government — and the one desk in Iceland that actually handles each: phone, site, and what to say when they pick up.Before it goes wrongCan I?What is allowed, what is not, which permit you need — with the official source.Recognise it firstIs dit veilig?Check a phone number, website or message against 47,000 scam dossiers.