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Electricity & gas · Iceland
Checked 2026-09-27

🧾 My energy bill is wrong or far too high in Iceland. What now?

The short answer

Most bill problems come from estimated meter readings, a wrong meter number or a changed advance payment. You have the right to a correct bill based on your real use.

📜 The rules in Iceland

What to do first

First try to settle the dispute with the seller. Filing costs ISK 5,000, refunded if you win in whole or in part. Breaches of electricity law can also be reported to Raforkueftirlitið.

Kærunefnd vöru- og þjónustukaupa · small fee 📞 +354 510 1125 🔗 island.is
Official source: island.is · Checked 2026-09-27

Protection against cut-off

Only the distribution company may cut supply for unpaid bills, and only after the due date and a written warning sent 30 days in advance. It may charge fees for disconnection and reconnection.

Official source: reglugerd.is · Checked 2026-09-27

🪜 Step by step

  1. Read your meter nowTake a dated photo of the meter and compare it with the reading on the bill.
  2. Check the detailsMeter number, address, period, price per unit and advance payments. One wrong digit can explain a huge bill.
  3. Complain in writingSend the supplier your reading and photo and ask for a corrected bill. If you can, pay the part you do not dispute.
  4. EscalateIf the supplier does not fix it in time, go to the dispute body below.

📇 Who to contact

Kærunefnd vöru- og þjónustukaupaSettles disputes with energy companiesWhen the company has not solved your complaint📞 +354 510 1125🔗 island.is/v/kaerunefnd-voru-og-thjonustukaupa
Raforkueftirlitið (Umhverfis- og orkustofnun)Supervises energy companies and explains your rightsFor information, and to report a company that breaks the rules📞 +354 569 6000🔗 uos.is/raforkueftirlitid
NeytendasamtökinIndependent advice for consumersFor advice, template letters and a second opinion🔗 ns.is

❓ Questions

Should I pay a bill I dispute?

If you can, pay the part you agree with and dispute the rest in writing. That protects you best.

Can the supplier estimate my use?

Yes, if no reading was available. You can always send a real reading and ask for a correction.

How far back can they bill me?

The limits differ per country. Ask the energy regulator if you get a large back-bill.

📎 Sources

Checked: 2026-09-27

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

🔄Switching supplier→📈Price increase→💸Can’t pay the bill→🏚️Supplier went bust→📣Complaint about a supplier→

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