Medical complaint — Οργανισμός Ασφάλισης Υγείας (ΓεΣΥ)

Direct answer

Start with the complaints officer of the hospital or practice — every provider must have one, and most issues are resolved there with an explanation or apology. If not, Οργανισμός Ασφάλισης Υγείας (ΓεΣΥ) — παράπονα (17000) is the independent body for patient complaints in Cyprus: free, and it can investigate. Concerns about a doctor's fitness to practise go to Παγκύπριος Ιατρικός Σύλλογος (cyma.org.cy). For compensation after a treatment error, Επίτροπος Διοικήσεως / δικηγόρος or a lawyer — and ask for your full medical file first, which you are entitled to.

Call firstΟργανισμός Ασφάλισης Υγείας (ΓεΣΥ) — παράπονα

Report toΠαγκύπριος Ιατρικός Σύλλογος

If that failsΕπίτροπος Διοικήσεως / δικηγόρος

🗣️ What to say

"On [date] I was treated at [provider] by [name]. I want to make a formal complaint about [what happened]. I request a written response, and a copy of my complete medical file."

🪜 Step by step

Ask for your fileYou have the right to a copy of your records. Get it before anything else; it is the evidence.
Complaints officer firstIn writing, with dates and names. A response within a set time is mandatory.
Not resolved: Οργανισμός Ασφάλισης Υγείας (ΓεΣΥ) — παράποναThe patient ombudsman or complaints commission investigates independently and free of charge.
Professional conduct: Παγκύπριος Ιατρικός ΣύλλογοςThe medical council or disciplinary board deals with the doctor's conduct, not with your compensation.
Compensation: Επίτροπος Διοικήσεως / δικηγόροςLiability claims run through the provider's insurer or a compensation scheme; deadlines apply from the moment you knew of the harm.

📇 All contacts

Οργανισμός Ασφάλισης Υγείας (ΓεΣΥ) — παράποναComplaints about GHS providers, line 17000When the provider does not respond📞 17000 🔗 www.gesy.org.cy

Παγκύπριος Ιατρικός ΣύλλογοςDisciplinary board, doctors' ethicsFor conduct against the professional code🔗 www.cyma.org.cy

Επίτροπος Διοικήσεως / δικηγόροςComplaints against public hospitals; compensation through courtWith the complete medical file in hand📞 22 405500 🔗 www.ombudsman.gov.cy

❓ Frequently asked

Can I switch doctor during the complaint?

Yes, at any time. The complaint does not affect your right to care.

Is there a deadline?

Complaints: usually none, but sooner is stronger. Compensation claims: often 3–5 years from discovery. Ask Οργανισμός Ασφάλισης Υγείας (ΓεΣΥ) — παράπονα.

They say the file is "internal"

It is not. Your medical records are yours to read and copy; refusal is itself a complaint for Οργανισμός Ασφάλισης Υγείας (ΓεΣΥ) — παράπονα.

📎 Sources

Last checked: 2026-09-26

🔎 Common searches

Recognise your own search? The answer above covers all of these.

“complaint about doctor Cyprus”
“patient ombudsman Cyprus”
“hospital complaint procedure”
“medical error compensation Cyprus”
“get my medical records”

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