My internet is slower than promised: what can I do in Albania?
For fixed internet, your contract must state the minimum, normally available, maximum and advertised download and upload speeds; for mobile, the estimated maximum and advertised speeds. It must also explain your remedies if the speed falls short (Law 54/2024, art. 178).
Your contract states the speeds your provider promises. If the real speed falls clearly and repeatedly below them, you may be able to pay less or end the contract. A measurement with the official tool, where there is one, is the strongest proof.
📜 The rules in Albania
What you can do
Complain to your provider, which must have a simple complaints procedure. AKEP names price reductions, leaving early without penalty, compensation or fixing the problem as possible remedies. If you disagree with the answer, take the dispute to AKEP.
The details
- AKEP's open-internet guideline (June 2026) asks fixed-line providers to give these speeds as a percentage of the advertised speed and to say at which times of day each level applies. (akep.al)
- Under the guideline, fixed-line contracts should treat speeds at or below 70% of the minimum or normally available speed for 5 days in a row as a significant shortfall, and give the provider up to 30 days from your report to fix or compensate. (akep.al)
- AKEP does not yet offer a certified speed test; it plans one during 2027. Until then, free speed tests are only a first indication for complaining to your provider or to AKEP, not proof. (akep.al)
- Once AKEP certifies a measuring tool, a shortfall it proves counts as a performance breach that triggers your remedies. This applies only to contracts signed or renewed from one year after Law 54/2024 took effect. (akep.al)
Autoriteti i Komunikimeve Elektronike dhe Postare (AKEP)
Albania's regulator for phone, internet and postal services. It supervises providers, reviews their standard contracts and resolves disputes between subscribers and providers; you can file online through e-Ankesa.
🪜 Step by step
- Find the promised speedsYour contract summary lists the speeds, often as a maximum, a normally available and a minimum speed.
- Measure properlyUse a cable instead of Wi‑Fi, close other devices and measure several times on different days, with the official tool if there is one.
- Report it to the providerSend the results, ask for the problem to be fixed and keep a copy of everything you send and receive.
- Use your rightsIf nothing improves, ask for a lower price or to end the contract, and go to the dispute body if the provider refuses.
📇 Who to contact
Sponsor this page → One labelled block, €100 a month. Founding price €75 until 31 January 2027.
❓ Questions
Does a quick speed test in an app count?
It helps you spot a problem. As proof, a measurement made the way the regulator or your contract describes carries much more weight.
Does this apply to mobile internet too?
Mobile speeds change with place and network load, and the rules for mobile are often different. See the rules for Albania on this page.
Is slow Wi‑Fi the provider’s fault?
Not always. Walls, distance and old devices slow Wi‑Fi down. Measure with a cable first.
📎 Sources
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