How long can a phone or internet contract last in Albania, and how do I end it?
A provider may not bind you to an initial contract term longer than 24 months, and it must also offer you a contract of at most 12 months (Law 54/2024, art. 144).
Phone and internet contracts often start with a minimum term and then run on. How long that first term may be, and how much notice you give once it is over, depends on the rules in Albania.
📜 The rules in Albania
The details
- If your fixed-term contract is extended automatically, you can end it at any time with at most one month's notice, at no extra cost apart from the service you use during the notice period. (akep.al)
- Before an automatic extension, the provider must tell you clearly, on a durable medium, when the contract ends and how to cancel it, and advise you on its best tariffs. It must give best-tariff advice at least once a year. (akep.al)
- Leaving a fixed-term contract early can cost a fee, but no more than the base monthly fees for the remaining months or, where your contract has a spending commitment and this is lower, the part not yet spent (AKEP Regulation 49/2021, art. 18). (akep.al)
- If you keep a phone or router bundled with the contract, you pay at most its pro-rata value. Adding services or devices does not extend your contract term unless you expressly agree. (akep.al)
Autoriteti i Komunikimeve Elektronike dhe Postare (AKEP)
Albania's regulator for phone, internet and postal services. It supervises providers, reviews their standard contracts and resolves disputes between subscribers and providers; you can file online through e-Ankesa.
🪜 Step by step
- Find your start date and termYour contract summary or online account shows when the minimum term ends and whether the contract now runs on.
- Check the notice periodOnce the minimum term is over, the notice period is often short. The rule for Albania is on this page.
- Give notice in a way you can proveUse the provider’s online cancellation, an email or a letter, and keep the confirmation with the end date.
- Return equipment and check the last billSend back rented equipment if you are asked to, and check that you are not billed after the end date.
📇 Who to contact
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❓ Questions
Can I leave during the minimum term?
Usually only by paying an exit fee or the remaining charges. Some situations, such as a change to your contract terms, can give you the right to leave earlier.
Does my contract renew automatically?
Many contracts run on after the minimum term. Whether the provider must remind you first, and how you can end it then, is in the rules for Albania on this page.
Does a phone bought with the contract change anything?
A phone or other equipment bought with the contract can come with its own payments. Check whether they continue if you end the service.
📎 Sources
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