Phone or internet price rise in Spain: can I leave?

The short answer

Your operator must notify any change to your contract terms at least one month ahead, clearly and on a durable medium. If you do not accept it, you can cancel within a month of the notice at no extra cost (art. 67.8 Ley 11/2022).

When a provider changes the price or terms during your contract, you may have the right to leave without a fee. That depends on what your contract already said about price changes and on the rules in Spain.

Official source: boe.es · Checked 2026-10-14

📜 The rules in Spain

Price rises built into the contract

Ley 11/2022 has no special rule for index-linked (for example CPI) price changes. The exit right covers any change of contract terms, except changes solely in your favour, purely administrative ones, or ones imposed by law.

The details

The CNMC confirms this covers price rises: you can change tariff or operator without an early-exit penalty, even during a minimum-stay period, but you may owe compensation for a discounted device you keep. (blog.cnmc.es)
If you keep a device included in the contract, you owe at most its pro-rata value or the remaining service fee to the end of the contract, whichever is lower. Any lock to other networks must then be removed for free. (boe.es)
Operators may change terms on their own only for valid reasons stated in the contract. The exit right does not apply to changes solely in your favour, purely administrative ones with no negative effect, or ones required by law. (boe.es)

Oficina de Atención al Usuario de Telecomunicaciones

For any problem with a price change, such as missing notice or a charge for leaving, complain to your operator and then to the Oficina; the CNMC does not handle these complaints.

📞 91 945 89 74 🔗 usuariosteleco.digital.gob.es

Official source: blog.cnmc.es · Checked 2026-10-14

Compare offers

We found no official, state-run price comparison for phone and internet in Spain.

🪜 Step by step

Read the notice carefullyNote the date the change starts and any deadline to react. Keep the message.
Check your contractSee whether the contract already set out this rise, for example a yearly increase linked to inflation.
Decide whether to stayCompare offers. If you have the right to leave, use it in writing before the deadline.
Complain if the rules were not followedIf you were not told properly or the rise breaks your contract, complain to the provider and then to the dispute body.

📇 Who to contact

Oficina de Atención al Usuario de TelecomunicacionesFor any problem with a price change, such as missing notice or a charge for leaving, complain to your operator and then to the Oficina; the CNMC does not handle these complaints.📞 91 945 89 74 🔗 usuariosteleco.digital.gob.es/reclamaciones/telefonia-e-internet

Ministerio para la Transformación Digital y de la Función Pública (Secretaría de Estado de Telecomunicaciones e Infraestructuras Digitales)Supervises phone and internet providers and explains your rightsFor information, and to report a provider that breaks the rules📞 91 945 89 74 🔗 usuariosteleco.digital.gob.es/derechos-usuario

OCU - Organización de Consumidores y UsuariosIndependent advice for consumersFor advice, template letters and a second opinion🔗 www.ocu.org

❓ Questions

Is a price rise linked to inflation allowed?

It can be, if the contract set it out clearly. Whether it gives you a right to leave is in the rules for Spain on this page.

How much warning must the provider give?

Providers usually have to tell you before the change starts. Where the rules in Spain set a notice period, it is on this page.

What if I miss the deadline to leave?

The new price then usually applies. You can still leave at the end of the minimum term, or with notice if the contract already runs on.

📎 Sources

Checked: 2026-10-14

🧭 Is this still correct?

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📈 My phone or internet price is going up: can I leave my contract in Spain?