Phone contract minimum term and notice in Spain

The short answer

A consumer contract may last at most 24 months. When it ends it renews automatically for the same period, but after that renewal you can cancel at any time with at most one month's notice, paying only for the service during the notice (art. 67.7 Ley 11/2022).

Phone and internet contracts often start with a minimum term and then run on. How long that first term may be, and how much notice you give once it is over, depends on the rules in Spain.

Official source: boe.es · Checked 2026-10-14

📜 The rules in Spain

The details

Before the automatic renewal, the operator must tell you clearly, on a durable medium, that your commitment is ending and how to cancel, and give you its best tariffs. It must inform you of its best tariffs at least once a year. (boe.es)
Adding services or devices from the same operator does not extend your original term, unless you expressly agree to that when you sign up for them (art. 71.3). (boe.es)
If you leave before a minimum-stay commitment (permanencia) ends, the penalty must be proportional to the days of the commitment you did not complete. (boe.es)
If you cancel by phone, ask for the reference number at once and for a document, by post or email, proving your request. If you cancel by post, send it with acknowledgement of receipt. (usuariosteleco.digital.gob.es)

Oficina de Atención al Usuario de Telecomunicaciones

If your cancellation is not carried out as the rules require, you can complain to the Oficina.

📞 91 945 89 74 🔗 usuariosteleco.digital.gob.es

Official source: usuariosteleco.digital.gob.es · Checked 2026-10-14

🪜 Step by step

Find your start date and termYour contract summary or online account shows when the minimum term ends and whether the contract now runs on.
Check the notice periodOnce the minimum term is over, the notice period is often short. The rule for Spain is on this page.
Give notice in a way you can proveUse the provider’s online cancellation, an email or a letter, and keep the confirmation with the end date.
Return equipment and check the last billSend back rented equipment if you are asked to, and check that you are not billed after the end date.

📇 Who to contact

Oficina de Atención al Usuario de TelecomunicacionesIf your cancellation is not carried out as the rules require, you can complain to the Oficina.📞 91 945 89 74 🔗 usuariosteleco.digital.gob.es/reclamaciones/telefonia-e-internet

Ministerio para la Transformación Digital y de la Función Pública (Secretaría de Estado de Telecomunicaciones e Infraestructuras Digitales)Supervises phone and internet providers and explains your rightsFor information, and to report a provider that breaks the rules📞 91 945 89 74 🔗 usuariosteleco.digital.gob.es/derechos-usuario

OCU - Organización de Consumidores y UsuariosIndependent advice for consumersFor advice, template letters and a second opinion🔗 www.ocu.org

❓ Questions

Can I leave during the minimum term?

Usually only by paying an exit fee or the remaining charges. Some situations, such as a change to your contract terms, can give you the right to leave earlier.

Does my contract renew automatically?

Many contracts run on after the minimum term. Whether the provider must remind you first, and how you can end it then, is in the rules for Spain on this page.

Does a phone bought with the contract change anything?

A phone or other equipment bought with the contract can come with its own payments. Check whether they continue if you end the service.

📎 Sources

Checked: 2026-10-14

🧭 Is this still correct?

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