Phone & internetES
Phone & internet · Spain
Checked 2026-10-14

🔄 How do I switch my phone or internet provider in Spain?

The short answer

Your new operator runs the switch, and the old one keeps serving you on the same terms until the new service works. You may be left without service for at most one working day (art. 70 Ley 11/2022).

Switching is mostly paperwork: the network stays where it is, only the company that provides your service changes. Who arranges the switch and how long the service may be down depends on the rules in Spain.

Official source: boe.es · Checked 2026-10-14

📜 The rules in Spain

The details

  • If you keep your number, the old contract ends automatically once the switch is complete. If you switch without porting a number, cancel the old contract yourself, directly with the old operator. (boe.es)
  • You can end a contract at any time by telling the operator at least two working days ahead, also through the channel you used to sign up. It must process this even if you owe money, and may bill you only up to that date. (usuariosteleco.digital.gob.es)
  • No operator may move you to another operator against your will or without your explicit consent, and neither operator may cause delays or abuse during the switch (art. 70.5). (boe.es)
  • Delays and abuse in switching, and missed service or installation appointments, give you a right to compensation on terms that a royal decree is to set, including when it is automatic (art. 70.8). (boe.es)

Oficina de Atención al Usuario de Telecomunicaciones

If you cancelled and the old operator keeps billing you, or the new one cannot connect you because the old one has not released the line, you can complain to the Oficina (in the second case, against the new operator).

📞 91 945 89 74🔗 usuariosteleco.digital.gob.es
Official source: usuariosteleco.digital.gob.es · Checked 2026-10-14

Compare offers

We found no official, state-run price comparison for phone and internet in Spain.

🪜 Step by step

  1. Check your current contractFind the end of the minimum term, the notice period and any exit fee. They are in your contract summary or online account.
  2. Compare offersLook at the total cost over the whole term: set-up fees, equipment, and the price after any discount period ends.
  3. Sign with the new providerSay whether you want to keep your number. Ask the new provider whether it arranges the switch and the end of your old contract.
  4. Return equipment and check the final billSend back rented equipment if you are asked to, keep proof of it, and check that the old provider stops charging you.

📇 Who to contact

Oficina de Atención al Usuario de TelecomunicacionesIf you cancelled and the old operator keeps billing you, or the new one cannot connect you because the old one has not released the line, you can complain to the Oficina (in the second case, against the new operator).📞 91 945 89 74🔗 usuariosteleco.digital.gob.es/reclamaciones/telefonia-e-internet
Ministerio para la Transformación Digital y de la Función Pública (Secretaría de Estado de Telecomunicaciones e Infraestructuras Digitales)Supervises phone and internet providers and explains your rightsFor information, and to report a provider that breaks the rules📞 91 945 89 74🔗 usuariosteleco.digital.gob.es/derechos-usuario
OCU - Organización de Consumidores y UsuariosIndependent advice for consumersFor advice, template letters and a second opinion🔗 www.ocu.org

Sponsor this page → One labelled block, €100 a month. Founding price €75 until 31 January 2027.

❓ Questions

Will I be without phone or internet when I switch?

There can be a short break on the switching day. Ask both providers for the planned date, and see the rules for Spain on this page.

Can I switch before my contract ends?

Yes, but while the minimum term is still running you may have to pay an exit fee or the remaining monthly charges. Check your contract summary first.

Do I have to cancel the old contract myself?

That depends on the service and the rules in Spain. Ask the new provider and keep written confirmation of the end date.

📎 Sources

Checked: 2026-10-14

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

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