Phone & internetFR
Phone & internet · France
Checked 2026-10-14

📦 I am moving house: what happens to my internet contract in France?

The short answer

When you move, check what your contract says about moving and ask your internet provider. If it has no offer available at your new address, you can cancel without fees for a legitimate reason.

When you move, your provider may be able to take the service with you. If it cannot offer the same service at the new address, you may be able to end the contract. The rules for France are below.

Official source: arcep.fr · Checked 2026-10-14

📜 The rules in France

The details

  • The main operators' common list of legitimate reasons includes a move in mainland France that makes the service unavailable, and a long-term move abroad. Attach proof to your request. (arcep.fr)
  • If you move but keep the same operator, it may let you keep your landline number or give you a new one: the right to port a number applies only when you change operator. (arcep.fr)
  • Activation at the new home is quicker if the line is already connected; if a technician must connect it, expect usually at least 10 days for a copper line. (arcep.fr)
  • Check the technologies, operators and maximum speeds available at your new address on Arcep's 'Ma connexion internet' map. (arcep.fr)

Ma connexion internet (Arcep)

Arcep map of the technologies, operators and maximum speeds available at an address, including the status of the copper network closure.

🔗 maconnexioninternet.arcep.fr
Official source: arcep.fr · Checked 2026-10-14

Médiation des communications électroniques

Free mediation of disputes with member operators, once you have been through the operator's customer and consumer services. Opinion within 90 days.

🔗 mediation-telecom.org
Official source: mediation-telecom.org · Checked 2026-10-14

🪜 Step by step

  1. Tell the provider earlyGive your moving date and new address, and ask whether the same service is available there.
  2. Check what changesAsk whether the move restarts the minimum term, costs a fee or changes the speed or the price.
  3. Book the connection in timeArrange the connection at the new home early, especially if a technician has to come.
  4. End the contract if you need toIf the service is not available at the new address, ask in writing to end the contract under the rules for France.

📇 Who to contact

Ma connexion internet (Arcep)Arcep map of the technologies, operators and maximum speeds available at an address, including the status of the copper network closure.🔗 maconnexioninternet.arcep.fr
Médiation des communications électroniquesFree mediation of disputes with member operators, once you have been through the operator's customer and consumer services. Opinion within 90 days.🔗 www.mediation-telecom.org
Arcep (Autorité de régulation des communications électroniques, des postes et de la distribution de la presse)Supervises phone and internet providers and explains your rightsFor information, and to report a provider that breaks the rules🔗 www.arcep.fr
Institut national de la consommation (INC)Independent advice for consumersFor advice, template letters and a second opinion🔗 www.inc-conso.fr

❓ Questions

Does moving restart my minimum term?

Ask the provider in writing before you agree to anything new, and check the rules for France on this page.

What if the new home has no connection yet?

Ask the provider for the earliest possible date. A mobile internet plan can bridge the gap.

I am moving abroad. Can I end the contract?

Ask the provider and check your contract and the rules for France. Keep proof of your move.

📎 Sources

Checked: 2026-10-14

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

✉️Write my letter: Leave a phone or internet contract · Complaints→📶Phone or internet contract · Who do I contact?→☎️Unwanted sales calls · Who do I contact?→📅Minimum term & notice→🔄Switching provider→🌐Copper switch-off & fibre→📲Keep your number→📈Price rise→

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