Something went wrong with a purchase?
Online orders, refunds, faulty goods, subscriptions, phone contracts, card payments, package holidays: what the law gives you in France, what to do, and a free letter you send yourself.
Purchases
Returns, refunds, deliveries and faulty goods
How do I return an online order in France?Return an online orderI returned my order but got no refund: what now in France?Refund not receivedMy purchase is faulty: what are my rights in France?Faulty goodsMy online order never arrived: what now in France?Order not deliveredMy parcel arrived damaged: what can I ask for in France?Parcel arrived damaged
Subscriptions
Subscriptions, phone and internet contracts, apps and streaming
Payments & travel
Unauthorised payments and package holidays
🧭 If the trader does not answer
SignalConso (DGCCRF)Free public service to report problems with businesses; the DGCCRF does not settle individual disputes.🔗 signal.conso.gouv.fr
Centre Européen des Consommateurs FranceFree help with disputes with a trader in another EU country, Iceland or Norway.🔗 europe-consommateurs.eu
Médiateur de la consommation (Trouver un médiateur de la consommation)Free mediation with a trader after a written complaint; apply within one year of that complaint.🔗 service-public.gouv.fr
Tribunal judiciaire – litige d'un montant inférieur ou égal à 5 000 eurosClaims up to €5,000 by simple requête, no lawyer needed; conciliation or mediation must be tried first.🔗 justice.fr
Information, not legal advice. FFCheck is independent and not affiliated with any authority, court or company. The letter is a template filled with your details: you check it and send it yourself.
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