Who do I contact?
100+ things that go wrong — money, housing, work, safety, health, papers, government — and the one desk in France that actually handles each: phone, site, and what to say when they pick up.
💳 Money 15
I was scammed online — who do I report it to?Police / gendarmerie · Info Escroqueries · Votre banqueMy energy bill is wrong and the supplier won't fix it — who do I complain to?Médiateur national de l'énergie · CRE · SignalConsoI got a fake bank or payment message and clicked — who do I call?Your bank · Pharos / THESEE · Police / gendarmerieMy bank blocked my account and will not say why — who do I contact?Your bank · Médiateur bancaire de votre banque / Médiateur de l'AMF · ACPR / AMFI received an invoice for something I never ordered — what do I do?SignalConso · Pharos / THESEE · Police / gendarmerieMy bank card is lost or stolen — how do I block it and who do I tell?Your bank · Police / gendarmerie · Médiateur bancaire de votre banque / Médiateur de l'AMFA debt collector is chasing me for money I do not owe — who helps?SignalConso · Commission de surendettement (Banque de France) / Points conseil budget · Tribunal judiciaireI have debts I cannot pay — where do I get free help?Commission de surendettement (Banque de France) / Points conseil budget · MDPH / CCAS / Conseil départemental (APA) · Point-justice / aide juridictionnelleThey will not let me cancel my subscription — who helps?SignalConso · Centre Européen des Consommateurs France · Médiateur de la consommationI got a tax demand or enforcement notice I think is wrong — who do I contact?Centre des finances publiques · Défenseur des droits · Point-justice / aide juridictionnelleThey want a benefit or allowance paid back — can I object?CAF / CPAM / France Travail · Défenseur des droits · Point-justice / aide juridictionnelleI think I am in a crypto investment scam — what do I do?ACPR / AMF · Pharos / THESEE · Police / gendarmerieSomeone I met online is asking me for money — is it a scam, and who do I tell?Police / gendarmerie · France Victimes · Your bankA loan, credit card or buy-now-pay-later company treats me unfairly — who do I contact?Médiateur bancaire de votre banque / Médiateur de l'AMF · ACPR / AMF · SignalConsoMy insurer refuses to pay my claim — who decides?Médiation de l'Assurance · ACPR / AMF · SignalConso
🔑 Housing 12
My landlord won't return my deposit — who do I go to?Commission départementale de conciliation (CDC) · ADIL · Tribunal judiciaireThe neighbours make noise every night — who do I call?Police ou gendarmerie · Mairie · Conciliateur de justiceMy landlord ignores my repair request — who do I contact?Commission départementale de conciliation (CDC) · ADIL · Service communal d'hygiène et de santé (SCHS) / ARSThere is mould or damp in my rental — who do I report it to?Commission départementale de conciliation (CDC) · Service communal d'hygiène et de santé (SCHS) / ARS · ADILMy rent increase seems too high — can I object, and to whom?Commission départementale de conciliation (CDC) · ADIL · Point-justice / aide juridictionnelleMy landlord gave me notice to leave — is it valid, and who helps?ADIL · Commission départementale de conciliation (CDC) · Point-justice / aide juridictionnelleI paid a deposit for a flat that does not exist — who do I contact?Police / gendarmerie · Your bank · SignalConsoThe letting agent charged me a fee — is that allowed, and who checks?SignalConso · ADIL · Commission départementale de conciliation (CDC)The service charges or owners' association bills seem wrong — who do I contact?Conciliateur de justice · ADIL · Tribunal judiciaireA dispute with my neighbour is getting out of hand — who can help?Conciliateur de justice · Mairie · Police / gendarmerieThere is a water leak or pipe burst — who do I call?Commission départementale de conciliation (CDC) · Médiation de l'Assurance · MairieRats, cockroaches or bedbugs — who do I report an infestation to?Mairie · Service communal d'hygiène et de santé (SCHS) / ARS · Commission départementale de conciliation (CDC)
📦 Shopping 7
The shop refuses to repair, replace or refund — who helps?SignalConso · Centre Européen des Consommateurs France · Médiateur de la consommationMy parcel never arrived — who do I complain to?SignalConso · Centre Européen des Consommateurs France · ARCEPMy phone or internet provider overcharges or will not fix the line — who decides?Médiateur des communications électroniques · SignalConso · Médiateur de la consommationThe webshop went bankrupt before delivering — do I get my money back?Your bank · SignalConso · Tribunal judiciaireThe hotel or holiday rental was not as booked — who do I complain to?SignalConso · Centre Européen des Consommateurs France · Médiateur de la consommationThe garage overcharged or did not fix my car — who helps?SignalConso · Médiateur de la consommation · Tribunal judiciaireI got sick from a restaurant or a product — who do I report it to?DDPP / SignalConso · Service communal d'hygiène et de santé (SCHS) / ARS · Your family doctor (GP)
💼 Work 11
My employer doesn't pay my wages — who do I contact?Inspection du travail (DREETS) · Syndicat (CGT, CFDT, FO…) · AGSI was dismissed and I think it is unfair — who do I contact, and how fast?Syndicat (CGT, CFDT, FO…) · Inspection du travail (DREETS) · Conseil de prud'hommesMy client will not pay my invoice — what can I do as a freelancer?Tribunal judiciaire · Conciliateur de justice · Point-justice / aide juridictionnelleI am on sick leave and my employer pressures me to work or return — what are my rights?Inspection du travail (DREETS) · Syndicat (CGT, CFDT, FO…) · Your family doctor (GP)I am being discriminated against at work — who do I turn to?Défenseur des droits · Syndicat (CGT, CFDT, FO…) · Inspection du travail (DREETS)How do I apply for unemployment benefit, and who helps if it is refused?France Travail · CAF / CPAM / France Travail · Syndicat (CGT, CFDT, FO…)Am I owed severance pay, and who enforces it?Syndicat (CGT, CFDT, FO…) · Conseil de prud'hommes · Point-justice / aide juridictionnelleMy wages are being garnished — what are my rights?Commission de surendettement (Banque de France) / Points conseil budget · Tribunal judiciaire · Point-justice / aide juridictionnelleI am being bullied or harassed at work — who do I report it to?Inspection du travail (DREETS) · Syndicat (CGT, CFDT, FO…) · Défenseur des droitsI work without a written contract or off the books — what are my rights?Inspection du travail (DREETS) · Syndicat (CGT, CFDT, FO…) · CAF / CPAM / France TravailI had an accident at work — who do I report it to, and what am I owed?CPAM · Inspection du travail (DREETS) · Syndicat (CGT, CFDT, FO…)
🆔 Safety 16
Someone is using my identity — accounts, orders, loans in my name — who do I contact?Police / gendarmerie · CNIL · Your bankI am being harassed, bullied or threatened online — who do I report it to?Police / gendarmerie · France Victimes · 119 / Net Écoute 3018A message from my "child" with a new number asked for money — is it a scam?Your bank · Police / gendarmerie · SignalConsoI smell gas — who do I call?Urgence sécurité gaz GRDF · 112 · Service communal d'hygiène et de santé (SCHS) / ARSI suspect an animal is being neglected or abused — who do I report it to?DDPP (services vétérinaires) / SPA · Police / gendarmerie · MairieMy phone or laptop was stolen — what do I do in the first hour?Police / gendarmerie · Your bank · Médiateur des communications électroniquesSomeone used my digital ID or government login — who do I contact?FranceConnect / France Identité · Police / gendarmerie · CNILI want to report a crime without giving my name — where?Police / Gendarmerie · Mairie · France VictimesI keep getting unwanted sales calls — how do I stop them, and who enforces it?Bloctel · CNIL · Médiateur des communications électroniquesI am experiencing violence at home — where do I get help now?3919 · Police / gendarmerie · France VictimesSomeone is stalking me — following, messaging, showing up — who do I contact?Police / gendarmerie · France Victimes · 3919I have experienced sexual violence — where can I go, right now?Collectif féministe contre le viol · Police / gendarmerie · France VictimesMy home was broken into — what do I do first, and who do I contact?Police / gendarmerie · Médiation de l'Assurance · France VictimesA family member is missing — do I have to wait 24 hours before reporting?Police / gendarmerie · 116 000 Enfants Disparus / Police · France VictimesI was attacked or threatened because of who I am — who do I report it to?Police / gendarmerie · Défenseur des droits · France VictimesI was the victim of a crime — what help and compensation can I get?France Victimes · Police / gendarmerie · Point-justice / aide juridictionnelle
🔐 Privacy 1
🏥 Health 8
I have a complaint about a doctor or hospital — who do I go to?Défenseur des droits · Conseil départemental de l'Ordre des médecins · CCII cannot find a family doctor who takes new patients — who helps?CPAM (Assurance Maladie) · Défenseur des droits · MairieI am worried a child is being abused or neglected — who do I tell?119 · Police / gendarmerie · MDPH / CCAS / Conseil départemental (APA)My application for care, home help or disability support was refused — can I object?MDPH / CCAS / Conseil départemental (APA) · Défenseur des droits · Point-justice / aide juridictionnelleThe waiting list for mental health care is too long — what are my options?3114 · CPAM (Assurance Maladie) · Your family doctor (GP)I care for a family member — what support can I get, and where?MDPH / CCAS / Conseil départemental (APA) · CPAM (Assurance Maladie) · MairieA medical error caused lasting harm — how do I claim compensation?ONIAM / CCI · Défenseur des droits · Point-justice / aide juridictionnelleI have a complaint about my dentist — bad work, overcharging — who decides?Ordre des chirurgiens-dentistes · Défenseur des droits · CPAM (Assurance Maladie)
🚗 Transport 10
My car was hit and the driver drove off — who pays, and who do I contact?Police / gendarmerie · Fonds de garantie des victimes (FGAO) · Médiation de l'AssuranceMy bike was stolen — what is the procedure?Police / gendarmerie · FNUCI / Bicycode · Objets trouvés de la ville / SNCF Objets trouvésMy public transport card is lost or blocked — how do I get my balance and pass back?Your public transport operator · SignalConso · Médiateur SNCF / Autorité de régulation des transportsMy car has been towed — where is it, and how do I get it back?Mairie · Police / gendarmerie · Défenseur des droitsMy train was delayed or cancelled — how do I get money back?Your railway operator · Médiateur SNCF / Autorité de régulation des transports · Centre Européen des Consommateurs FranceMy car broke down on the road — who do I call?Assistance de votre assurance auto / Automobile Club · 112 · ANTS / DREALMy car failed the periodic inspection and I think it is wrong — can I contest it?ANTS / DREAL · SignalConso · Tribunal judiciaireI got a parking fine I think is wrong — how do I appeal?Mairie · ANTAI · Tribunal judiciaireI received a speeding or traffic fine — including one from another EU country — what can I do?ANTAI · ANTS / DREAL · Point-justice / aide juridictionnelleA taxi or ride-hailing driver overcharged me or behaved badly — where do I complain?Mairie · SignalConso · Police / gendarmerie
✈️ Travel 3
My flight was delayed or cancelled — who enforces my compensation?DGAC · Médiation Tourisme et Voyage (MTV) · Tribunal judiciaireMy luggage is lost, delayed or damaged — who pays?DGAC · Centre Européen des Consommateurs France · Médiation de l'AssuranceMy package holiday went wrong or the organiser collapsed — what am I entitled to?SignalConso · Centre Européen des Consommateurs France · APST
📜 Papers 11
I need an apostille or legalisation on a document — where do I get it?Cour d'appel · Notaires de France · Ministère de l'Europe et des Affaires étrangèresI just moved here — how do I get the national ID / tax / social-security number?Mairie · Centre des finances publiques · PréfectureHow do I get my foreign diploma recognised?France Éducation international · Cour d'appel · PréfectureMy residence-permit application is taking too long — can I do anything?Préfecture · Défenseur des droits · Point-justice / aide juridictionnelleI lost my passport, ID card or driving licence in the country — what now?Police / gendarmerie · Mairie · Your bankA relative died — what do I have to arrange, and who helps?Notaires de France · Tribunal judiciaire · Centre des finances publiquesI need an official extract — address registration, birth, marriage, criminal record — where do I get it?Mairie · FranceConnect / France Identité · Notaires de FranceHow do I apply for citizenship, and who helps with the application?Préfecture · Mairie · Point-justice / aide juridictionnelleI moved — how and where do I register my new address?Mairie · Centre des finances publiques · CPAM (Assurance Maladie)Someone I do not know is registered at my address — how do I remove them?Mairie · Police / gendarmerie · Défenseur des droitsI am moving abroad — what do I have to deregister and arrange?Mairie · Centre des finances publiques · CAF / CPAM / France Travail
📩 Government 7
How do I object to a decision by a government body?Défenseur des droits · Point-justice / aide juridictionnelle · Tribunal administratifA streetlight, road or pavement is broken — who do I report it to?Mairie · Your grid operator · Défenseur des droitsSomeone dumped waste or is polluting — who do I report it to?Mairie · Service communal d'hygiène et de santé (SCHS) / ARS · Police / gendarmerieThe power is out — who do I call, and can I claim for the damage?Your grid operator · CRE · MairieMy neighbour is building without a permit or breaking the rules — who checks?Mairie · Tribunal administratif · Point-justice / aide juridictionnelleA public body treated me unfairly — how do I complain to the ombudsman?Défenseur des droits · Point-justice / aide juridictionnelle · Tribunal administratifHow do I request documents or information from a public body?CADA · Défenseur des droits · Tribunal administratif
🛂 Abroad 3
I lost my passport abroad — how do I get home?Ministère de l'Europe et des Affaires étrangères · Police / gendarmerie · Médiation de l'AssuranceSomeone I know has been arrested abroad — what can be done?Ministère de l'Europe et des Affaires étrangères · Point-justice / aide juridictionnelle · France VictimesI am in trouble abroad — when and how do I call consular help?Ministère de l'Europe et des Affaires étrangères · 112 · Médiation de l'Assurance
🐕 Lost & found 3
My pet is missing — where do I report it?I-CAD · DDPP (services vétérinaires) / SPA · MairieI keep receiving someone else's mail, or mine goes elsewhere — what do I do?The carrier's customer service · ARCEP · CNILI lost something on the train, in a taxi or in town — where do I look?Objets trouvés de la ville / SNCF Objets trouvés · Your public transport operator · Police / gendarmerie
Your tools for France
Before it goes wrongCan I?What is allowed, what is not, which permit you need — with the official source.Energy · FranceElectricity & gasThe rules that protect you as an electricity and gas customer in France, and who to contact. Every fact is checked on an official source.Flight delayed or cancelledFlight compensationUp to €600 under EU 261 — check in 30 seconds.Recognise it firstIs dit veilig?Check a phone number, website or message against 47,000 scam dossiers.