Phone & internet · France

Phone & internet in France: your rights

The rules that protect you as a phone and internet customer in France, and who to contact. Every fact is checked on an official source.

What is going on?

🔄How do I switch my phone or internet provider in France?Switching provider 📲Can I keep my phone number when I switch provider in France?Keep your number 📅How long can a phone or internet contract last in France, and how do I end it?Minimum term & notice 📈My phone or internet price is going up: can I leave my contract in France?Price rise 🐢My internet is slower than promised: what can I do in France?Slow internet 📦I am moving house: what happens to my internet contract in France?Moving house 🌍Do I pay extra to use my phone in other EU countries with a plan from France?Roaming in Europe ✈️Travelling outside the EU with a plan from France: how do I avoid a huge roaming bill?Roaming outside the EU 📡Can I use my own router or modem instead of the provider’s in France?Your own router 📝What must I get before I sign a phone or internet contract in France, and can I change my mind?Contract summary & cooling-off 🌐Is my copper phone line being switched off in France, and what happens to my contract?Copper switch-off & fibre ⚖️My phone or internet provider will not solve my complaint: where can I go for free in France?Free dispute resolution 📵My phone or internet is down: do I get compensation in France?Outage & compensation 🤝Is there a social tariff or cheaper phone and internet for people on a low income in France?Affordable internet

Everything at a glance

Telecom regulator

Arcep (Autorité de régulation des communications électroniques, des postes et de la distribution de la presse)

The telecom regulator. You can report problems with your operator on 'J'alerte l'Arcep'; Arcep uses these alerts to act on the market but does not settle individual disputes.

🔗 arcep.fr

Official source: arcep.fr · Checked 2026-10-14

Free dispute resolution

Médiation des communications électroniques (le médiateur des communications électroniques) · free

What to do first: Complain to the operator's customer service first. With no answer within a month, or an unsatisfactory one, write to its consumer service and wait another month. If customer service has not replied within two months, you may go straight to the mediator.

Time limit: Within one year of your written complaint to the operator's customer service.

🔗 mediation-telecom.org

Official source: service-public.gouv.fr · Checked 2026-10-14