Phone & internetFR
Phone & internet · France
Checked 2026-10-14

📝 What must I get before I sign a phone or internet contract in France, and can I change my mind?

The short answer

Before you sign, the operator must give you a free contract summary with the main terms: services, speeds, prices, duration, renewal and early-termination conditions. It forms part of the contract and must let you compare offers.

Before you sign, you should get the key terms in writing: price, term, speed and how to leave. In many countries a short contract summary is required, and contracts made online, by phone or at your door usually come with a cooling-off period. The rules for France are below.

Official source: service-public.gouv.fr · Checked 2026-10-14

📜 The rules in France

The details

  • For contracts made online, by phone or at your door, you have 14 calendar days to withdraw without giving a reason. There is no withdrawal right for contracts signed in a shop or at a fair or show. (arcep.fr)
  • If you asked for the service to start during the 14 days and then port your number elsewhere, you pay the first operator for the services used until the porting. (arcep.fr)
  • After a sales call, you are bound only once you have signed the written offer or consented to it electronically. (arcep.fr)
  • If the contract was made online or can be managed online, the operator must let you cancel it online, without calling an adviser or sending a letter. (service-public.gouv.fr)

DGCCRF – RéponseConso

Answers your questions on consumer law by phone (non-premium number).

📞 0809 540 550🔗 economie.gouv.fr
Official source: service-public.gouv.fr · Checked 2026-10-14

SignalConso (DGCCRF)

Report a breach of consumer law, for example a porting delay or a missed installation appointment; the DGCCRF is competent on these issues.

🔗 signal.conso.gouv.fr
Official source: arcep.fr · Checked 2026-10-14

🪜 Step by step

  1. Ask for the contract summaryRead the price after any discount, the minimum term, the speeds and the conditions for leaving.
  2. Keep everythingSave the summary, the contract and the offer you were shown, with the date.
  3. Know your cooling-off periodIf you signed online, by phone or at your door, check how long you have to change your mind.
  4. Cancel in a way you can proveUse the form or address the provider gives, and keep proof of when you sent it.

📇 Who to contact

DGCCRF – RéponseConsoAnswers your questions on consumer law by phone (non-premium number).📞 0809 540 550🔗 www.economie.gouv.fr/dgccrf
SignalConso (DGCCRF)Report a breach of consumer law, for example a porting delay or a missed installation appointment; the DGCCRF is competent on these issues.🔗 signal.conso.gouv.fr
Institut national de la consommation (INC)Independent advice for consumersFor advice, template letters and a second opinion🔗 www.inc-conso.fr
Arcep (Autorité de régulation des communications électroniques, des postes et de la distribution de la presse)Supervises phone and internet providers and explains your rightsFor information, and to report a provider that breaks the rules🔗 www.arcep.fr

❓ Questions

Does the cooling-off period apply to a contract signed in a shop?

Usually not: it normally covers contracts made online, by phone or away from the shop.

Do I pay for days I already used?

If you asked for the service to start during the cooling-off period, you may have to pay for the days you used.

What if I never got a contract summary?

Tell the provider in writing and ask the regulator what this means for your contract in France.

📎 Sources

Checked: 2026-10-14

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

📶Phone or internet contract · Who do I contact?→☎️Unwanted sales calls · Who do I contact?→✉️Write my letter: Leave a phone or internet contract · Complaints→📅Minimum term & notice→🔄Switching provider→📈Price rise→📲Keep your number→🐢Slow internet→

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