Who do I contact?
100+ things that go wrong — money, housing, work, safety, health, papers, government — and the one desk in the UK that actually handles each: phone, site, and what to say when they pick up.
💳 Money 15
I was scammed online — who do I report it to?Action Fraud · Citizens Advice consumer helpline · Your bankMy energy bill is wrong and the supplier won't fix it — who do I complain to?Energy Ombudsman · Ofgem · Citizens Advice consumer helplineI got a fake bank or payment message and clicked — who do I call?Your bank · Action Fraud (England, Wales, NI) / Police Scotland · PoliceMy bank blocked my account and will not say why — who do I contact?Your bank · Financial Ombudsman Service · FCAI received an invoice for something I never ordered — what do I do?Citizens Advice consumer helpline · Action Fraud (England, Wales, NI) / Police Scotland · PoliceMy bank card is lost or stolen — how do I block it and who do I tell?Your bank · Police · Financial Ombudsman ServiceA debt collector is chasing me for money I do not owe — who helps?Citizens Advice consumer helpline · StepChange / Citizens Advice / National Debtline · County CourtI have debts I cannot pay — where do I get free help?StepChange / Citizens Advice / National Debtline · Council Adult Social Care · Civil Legal Advice / Citizens Advice / Law CentresThey will not let me cancel my subscription — who helps?Citizens Advice consumer helpline · UK European Consumer Centre · Small claimsI got a tax demand or enforcement notice I think is wrong — who do I contact?HMRC · Local Government & Social Care Ombudsman / Parliamentary Ombudsman · Civil Legal Advice / Citizens Advice / Law CentresThey want a benefit or allowance paid back — can I object?DWP · Local Government & Social Care Ombudsman / Parliamentary Ombudsman · Civil Legal Advice / Citizens Advice / Law CentresI think I am in a crypto investment scam — what do I do?FCA · Action Fraud (England, Wales, NI) / Police Scotland · PoliceSomeone I met online is asking me for money — is it a scam, and who do I tell?Police · Victim Support · Your bankA loan, credit card or buy-now-pay-later company treats me unfairly — who do I contact?Financial Ombudsman Service · FCA · Citizens Advice consumer helplineMy insurer refuses to pay my claim — who decides?Financial Ombudsman Service · FCA · Citizens Advice consumer helpline
🔑 Housing 12
My landlord won't return my deposit — who do I go to?Tenancy deposit scheme (DPS, mydeposits, TDS) · Shelter · County CourtThe neighbours make noise every night — who do I call?Police · Local council · Community mediation serviceMy landlord ignores my repair request — who do I contact?Tenancy deposit scheme (DPS, mydeposits, TDS) · Shelter · Council Environmental Health / Housing StandardsThere is mould or damp in my rental — who do I report it to?Tenancy deposit scheme (DPS, mydeposits, TDS) · Council Environmental Health / Housing Standards · ShelterMy rent increase seems too high — can I object, and to whom?Tenancy deposit scheme (DPS, mydeposits, TDS) · Shelter · Civil Legal Advice / Citizens Advice / Law CentresMy landlord gave me notice to leave — is it valid, and who helps?Shelter · Tenancy deposit scheme (DPS, mydeposits, TDS) · Civil Legal Advice / Citizens Advice / Law CentresI paid a deposit for a flat that does not exist — who do I contact?Police · Your bank · Citizens Advice consumer helplineThe letting agent charged me a fee — is that allowed, and who checks?Citizens Advice consumer helpline · Shelter · Tenancy deposit scheme (DPS, mydeposits, TDS)The service charges or owners' association bills seem wrong — who do I contact?Community mediation services (local council or charity) · Shelter · County CourtA dispute with my neighbour is getting out of hand — who can help?Community mediation services (local council or charity) · Your local council · PoliceThere is a water leak or pipe burst — who do I call?Tenancy deposit scheme (DPS, mydeposits, TDS) · Financial Ombudsman Service · Your local councilRats, cockroaches or bedbugs — who do I report an infestation to?Your local council · Council Environmental Health / Housing Standards · Tenancy deposit scheme (DPS, mydeposits, TDS)
📦 Shopping 7
The shop refuses to repair, replace or refund — who helps?Citizens Advice consumer helpline · UK European Consumer Centre · Small claimsMy parcel never arrived — who do I complain to?Citizens Advice consumer helpline · UK European Consumer Centre · POSTRSMy phone or internet provider overcharges or will not fix the line — who decides?Ofcom / Communications Ombudsman / CISAS · Citizens Advice consumer helpline · Small claimsThe webshop went bankrupt before delivering — do I get my money back?Your bank · Citizens Advice consumer helpline · County CourtThe hotel or holiday rental was not as booked — who do I complain to?Citizens Advice consumer helpline · UK European Consumer Centre · Small claimsThe garage overcharged or did not fix my car — who helps?Citizens Advice consumer helpline · Small claims · County CourtI got sick from a restaurant or a product — who do I report it to?Food Standards Agency / council Environmental Health · Council Environmental Health / Housing Standards · Your family doctor (GP)
💼 Work 11
My employer doesn't pay my wages — who do I contact?Acas · Your trade union (TUC) · Redundancy Payments ServiceI was dismissed and I think it is unfair — who do I contact, and how fast?Your trade union (TUC) · Acas · Acas early conciliation → Employment TribunalMy client will not pay my invoice — what can I do as a freelancer?County Court · Community mediation services (local council or charity) · Civil Legal Advice / Citizens Advice / Law CentresI am on sick leave and my employer pressures me to work or return — what are my rights?Acas · Your trade union (TUC) · Your family doctor (GP)I am being discriminated against at work — who do I turn to?Equality Advisory and Support Service (EASS) / EHRC · Your trade union (TUC) · AcasHow do I apply for unemployment benefit, and who helps if it is refused?Jobcentre Plus · DWP · Your trade union (TUC)Am I owed severance pay, and who enforces it?Your trade union (TUC) · Acas early conciliation → Employment Tribunal · Civil Legal Advice / Citizens Advice / Law CentresMy wages are being garnished — what are my rights?StepChange / Citizens Advice / National Debtline · County Court · Civil Legal Advice / Citizens Advice / Law CentresI am being bullied or harassed at work — who do I report it to?Acas · Your trade union (TUC) · Equality Advisory and Support Service (EASS) / EHRCI work without a written contract or off the books — what are my rights?Acas · Your trade union (TUC) · DWPI had an accident at work — who do I report it to, and what am I owed?HSE (Health and Safety Executive) · Acas · Your trade union (TUC)
🆔 Safety 16
Someone is using my identity — accounts, orders, loans in my name — who do I contact?Police · ICO · Your bankI am being harassed, bullied or threatened online — who do I report it to?Police · Victim Support · ChildlineA message from my "child" with a new number asked for money — is it a scam?Your bank · Police · Citizens Advice consumer helplineI smell gas — who do I call?National Gas Emergency Service · 112 · Council Environmental Health / Housing StandardsI suspect an animal is being neglected or abused — who do I report it to?RSPCA (England & Wales) / SSPCA (Scotland) / USPCA (NI) · Police · Your local councilMy phone or laptop was stolen — what do I do in the first hour?Police · Your bank · Ofcom / Communications Ombudsman / CISASSomeone used my digital ID or government login — who do I contact?GOV.UK One Login / Government Gateway · Police · ICOI want to report a crime without giving my name — where?Crimestoppers · Police · Your local councilI keep getting unwanted sales calls — how do I stop them, and who enforces it?Telephone Preference Service (TPS) · ICO · Ofcom / Communications Ombudsman / CISASI am experiencing violence at home — where do I get help now?National Domestic Abuse Helpline · Police · Victim SupportSomeone is stalking me — following, messaging, showing up — who do I contact?Police · Victim Support · National Domestic Abuse HelplineI have experienced sexual violence — where can I go, right now?Rape Crisis · Police · Victim SupportMy home was broken into — what do I do first, and who do I contact?Police · Financial Ombudsman Service · Victim SupportA family member is missing — do I have to wait 24 hours before reporting?Police · Victim Support · ChildlineI was attacked or threatened because of who I am — who do I report it to?Police · Equality Advisory and Support Service (EASS) / EHRC · Victim SupportI was the victim of a crime — what help and compensation can I get?Victim Support · Police · Civil Legal Advice / Citizens Advice / Law Centres
🔐 Privacy 1
🏥 Health 8
I have a complaint about a doctor or hospital — who do I go to?Parliamentary and Health Service Ombudsman (PHSO) · General Medical Council (GMC) · NHS Resolution / a clinical negligence solicitorI cannot find a family doctor who takes new patients — who helps?NHS · Parliamentary and Health Service Ombudsman (PHSO) · Your local councilI am worried a child is being abused or neglected — who do I tell?NSPCC helpline / council children's services · Childline · PoliceMy application for care, home help or disability support was refused — can I object?Council Adult Social Care · Local Government & Social Care Ombudsman / Parliamentary Ombudsman · Civil Legal Advice / Citizens Advice / Law CentresThe waiting list for mental health care is too long — what are my options?Samaritans · NHS · Your family doctor (GP)I care for a family member — what support can I get, and where?Council Adult Social Care · NHS · Your local councilA medical error caused lasting harm — how do I claim compensation?AvMA · Parliamentary and Health Service Ombudsman (PHSO) · Civil Legal Advice / Citizens Advice / Law CentresI have a complaint about my dentist — bad work, overcharging — who decides?Dental Complaints Service (private) / NHS England (NHS) · Parliamentary and Health Service Ombudsman (PHSO) · NHS
🚗 Transport 10
My car was hit and the driver drove off — who pays, and who do I contact?Police · Motor Insurers' Bureau (MIB) · Financial Ombudsman ServiceMy bike was stolen — what is the procedure?Police · BikeRegister · Transport for London Lost Property / rail operator / policeMy public transport card is lost or blocked — how do I get my balance and pass back?Your public transport operator · Citizens Advice consumer helpline · Rail Ombudsman / Transport FocusMy car has been towed — where is it, and how do I get it back?Your local council · Police · Local Government & Social Care Ombudsman / Parliamentary OmbudsmanMy train was delayed or cancelled — how do I get money back?Your railway operator · Rail Ombudsman / Transport Focus · UK European Consumer CentreMy car broke down on the road — who do I call?AA / RAC breakdown · 112 · DVSA / DVLAMy car failed the periodic inspection and I think it is wrong — can I contest it?DVSA / DVLA · Citizens Advice consumer helpline · County CourtI got a parking fine I think is wrong — how do I appeal?Your local council · Police Central Ticket Office / Traffic Penalty Tribunal · County CourtI received a speeding or traffic fine — including one from another EU country — what can I do?Police Central Ticket Office / Traffic Penalty Tribunal · DVSA / DVLA · Civil Legal Advice / Citizens Advice / Law CentresA taxi or ride-hailing driver overcharged me or behaved badly — where do I complain?Your local council · Citizens Advice consumer helpline · Police
✈️ Travel 3
My flight was delayed or cancelled — who enforces my compensation?Civil Aviation Authority (CAA) · AviationADR / CEDR · Small claimsMy luggage is lost, delayed or damaged — who pays?Civil Aviation Authority (CAA) · UK European Consumer Centre · Financial Ombudsman ServiceMy package holiday went wrong or the organiser collapsed — what am I entitled to?Citizens Advice consumer helpline · UK European Consumer Centre · ATOL (CAA) / ABTA
📜 Papers 11
I need an apostille or legalisation on a document — where do I get it?FCDO Legalisation Office · The Notaries Society / solicitors · FCDOI just moved here — how do I get the national ID / tax / social-security number?HMRC · UK Visas and Immigration (Home Office) · Your local councilHow do I get my foreign diploma recognised?UK ENIC (formerly UK NARIC) · FCDO Legalisation Office · UK Visas and Immigration (Home Office)My residence-permit application is taking too long — can I do anything?UK Visas and Immigration (Home Office) · Local Government & Social Care Ombudsman / Parliamentary Ombudsman · Civil Legal Advice / Citizens Advice / Law CentresI lost my passport, ID card or driving licence in the country — what now?Police · HMRC · Your bankA relative died — what do I have to arrange, and who helps?The Notaries Society / solicitors · County Court · HMRCI need an official extract — address registration, birth, marriage, criminal record — where do I get it?HMRC · Your local council · GOV.UK One Login / Government GatewayHow do I apply for citizenship, and who helps with the application?UK Visas and Immigration (Home Office) · HMRC · Civil Legal Advice / Citizens Advice / Law CentresI moved — how and where do I register my new address?HMRC · Your local council · NHSSomeone I do not know is registered at my address — how do I remove them?HMRC · Your local council · PoliceI am moving abroad — what do I have to deregister and arrange?HMRC · DWP · NHS
📩 Government 7
How do I object to a decision by a government body?Local Government & Social Care Ombudsman / Parliamentary Ombudsman · Civil Legal Advice / Citizens Advice / Law Centres · Administrative CourtA streetlight, road or pavement is broken — who do I report it to?Your local council · Your grid operator · Local Government & Social Care Ombudsman / Parliamentary OmbudsmanSomeone dumped waste or is polluting — who do I report it to?Your local council · Council Environmental Health / Housing Standards · PoliceThe power is out — who do I call, and can I claim for the damage?Your grid operator · Ofgem · Your local councilMy neighbour is building without a permit or breaking the rules — who checks?Council planning enforcement / Building Control · Your local council · Administrative CourtA public body treated me unfairly — how do I complain to the ombudsman?Local Government & Social Care Ombudsman / Parliamentary Ombudsman · Civil Legal Advice / Citizens Advice / Law Centres · Administrative CourtHow do I request documents or information from a public body?Information Commissioner's Office (ICO) · Local Government & Social Care Ombudsman / Parliamentary Ombudsman · Administrative Court
🛂 Abroad 3
I lost my passport abroad — how do I get home?FCDO · Police · Financial Ombudsman ServiceSomeone I know has been arrested abroad — what can be done?FCDO · Civil Legal Advice / Citizens Advice / Law Centres · Victim SupportI am in trouble abroad — when and how do I call consular help?FCDO · 112 · Financial Ombudsman Service
🐕 Lost & found 3
My pet is missing — where do I report it?Petlog / Identibase (microchip databases) · RSPCA (England & Wales) / SSPCA (Scotland) / USPCA (NI) · Your local councilI keep receiving someone else's mail, or mine goes elsewhere — what do I do?The carrier's customer service · POSTRS · ICOI lost something on the train, in a taxi or in town — where do I look?Transport for London Lost Property / rail operator / police · Your public transport operator · Police
Your tools for the UK
Before it goes wrongCan I?What is allowed, what is not, which permit you need — with the official source.Energy · the UKElectricity & gasThe rules that protect you as an electricity and gas customer in the UK, and who to contact. Every fact is checked on an official source.Flight delayed or cancelledFlight compensationUp to €600 under EU 261 — check in 30 seconds.Recognise it firstIs dit veilig?Check a phone number, website or message against 47,000 scam dossiers.