Lost property — Ufficio oggetti smarriti del Comune

Direct answer

Three places, in this order: Ufficio oggetti smarriti del Comune / Trenitalia (trenitalia.com) — the lost-property office of the municipality or the operator (most cities and transport companies have an online search where found items are listed within a day or two); Your public transport operator — the transport operator's lost-property line for anything left on a train, bus, tram or at the airport; and Polizia di Stato / Carabinieri — denuncia (112) (112) — the police, for documents, keys with an address, and anything valuable (a report also protects you if the item is misused). Describe the item precisely and where you were when.

Call firstUfficio oggetti smarriti del Comune / Trenitalia

Report toYour public transport operator

If that failsPolizia di Stato / Carabinieri — denuncia (112)

🗣️ What to say

"I lost [item: description, brand, colour, distinguishing marks] on [date] at about [time] on [line / station / street / venue]. Can you check whether it was handed in, and how can I register the loss so I am contacted if it turns up?"

🪜 Step by step

Retrace and askThe venue, the shop, the café — items are often kept there for days before going to lost property.
Online search: Ufficio oggetti smarriti del Comune / TrenitaliaFound items are registered by description; check daily for two weeks.
Transport: Your public transport operatorEach operator has its own office; airports have theirs, and airlines separate ones for on-board items.
Documents and valuables: Polizia di Stato / Carabinieri — denuncia (112)Report the loss; finders hand documents to the police, and the report matters if the item is misused.
CollectingID, a description that matches, and sometimes a finder's fee or storage charge.

📇 All contacts

Ufficio oggetti smarriti del Comune / TrenitaliaLost propertyIn the first days🔗 www.trenitalia.com/it/informazioni/oggetti_smarriti.html

Your public transport operatorLost cards, refunds, blocked passes, lost propertyFirst step for anything about your card or pass

Polizia di Stato / Carabinieri — denuncia (112)Report at any police stationTheft, robbery, threats, stalking📞 112 🔗 www.poliziadistato.it

Comune — Polizia locale / URPNuisances, roads, waste, registry, lost propertyFor anything the municipality handles🔗 www.anci.it

❓ Frequently asked

How long do they keep things?

Typically 3 months to a year; documents are returned to the issuer, small items disposed of after the period.

I found something — what do I do?

Hand it to the police or the venue's lost property; keeping it is an offence, and finders are entitled to a reward in many countries.

Lost my phone

Locate and lock it first (see the device page), then lost property; a phone that shows a contact number on the lock screen comes back far more often.

📎 Sources

Last checked: 2026-09-26

🔎 Common searches

Recognise your own search? The answer above covers all of these.

“lost property office Italy”
“lost item on train who to contact”
“lost and found online search city”
“found wallet what to do”
“lost keys report police”

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

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🧤 I lost something on the train, in a taxi or in town — where do I look?