Phone & internet · Italy

Phone & internet in Italy: your rights

The rules that protect you as a phone and internet customer in Italy, and who to contact. Every fact is checked on an official source.

What is going on?

🔄How do I switch my phone or internet provider in Italy?Switching provider 📲Can I keep my phone number when I switch provider in Italy?Keep your number 📅How long can a phone or internet contract last in Italy, and how do I end it?Minimum term & notice 📈My phone or internet price is going up: can I leave my contract in Italy?Price rise 🐢My internet is slower than promised: what can I do in Italy?Slow internet 📦I am moving house: what happens to my internet contract in Italy?Moving house 🌍Do I pay extra to use my phone in other EU countries with a plan from Italy?Roaming in Europe ✈️Travelling outside the EU with a plan from Italy: how do I avoid a huge roaming bill?Roaming outside the EU 📡Can I use my own router or modem instead of the provider’s in Italy?Your own router 📝What must I get before I sign a phone or internet contract in Italy, and can I change my mind?Contract summary & cooling-off 🌐Is my copper phone line being switched off in Italy, and what happens to my contract?Copper switch-off & fibre ⚖️My phone or internet provider will not solve my complaint: where can I go for free in Italy?Free dispute resolution 📵My phone or internet is down: do I get compensation in Italy?Outage & compensation 🤝Is there a social tariff or cheaper phone and internet for people on a low income in Italy?Affordable internet

Everything at a glance

Telecom regulator

Autorità per le Garanzie nelle Comunicazioni (AGCOM)

Italy's communications regulator: sets and enforces the consumer rules for phone and internet contracts and runs ConciliaWeb, the free dispute platform. Call 800.185060 from a landline, 081.750750 from a mobile.

📞 800.185060 🔗 agcom.it

Official source: agcom.it · Checked 2026-10-14

Free dispute resolution

ConciliaWeb (AGCOM) / Co.re.com regionali · free

What to do first: Complain to your provider first. If the problem is not solved, file for conciliation on ConciliaWeb: it is a mandatory step before you can take a phone, internet or pay-TV dispute to court.

Time limit: If conciliation is not held within 30 days you may go to court. If it fails, ask for a binding decision within 3 months of signing the report that records no agreement.

🔗 conciliaweb.agcom.it

Official source: agcom.it · Checked 2026-10-14

Compare offers

We found no official, state-run price comparison for phone and internet in Italy.

Official speed test official

MisuraInternet - Ne.Me.Sys.

Yes. The Ne.Me.Sys. certificate is valid for a complaint, a penalty-free withdrawal or a compensation claim when your minimum speed or maximum delay is worse than the values guaranteed in your contract.

🔗 misurainternet.it

Official source: misurainternet.it · Checked 2026-10-14

Consumer organisation

Altroconsumo

🔗 altroconsumo.it

Official source: mimit.gov.it · Checked 2026-10-14

The law

Codice delle comunicazioni elettroniche (D.Lgs. 1 agosto 2003, n. 259, as amended by D.Lgs. 8 novembre 2021, n. 207)

This law puts the EU rules on phone and internet services into national law.

🔗 normattiva.it

Checked: 2026-10-14

🔗 Also on FFCheck

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