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Safety · Italy
Updated September 2026

📱 My phone or laptop was stolen — what do I do in the first hour?

Direct answer

First hour: lock and locate from another device (Find My / Find My Device), then log out of everything and change the passwords of email and banking. Report to Polizia di Stato / Carabinieri — denuncia (112) (112) with the IMEI or serial number — the report number is what the insurer and the phone company need. Call Your bank — card and payment line if banking apps or cards were on the device. AGCOM — Conciliaweb / Corecom (conciliaweb.agcom.it) blocks the SIM and, with the report, the IMEI so the phone cannot be used on the network.

Call firstPolizia di Stato / Carabinieri — denuncia (112)
Report toYour bank — card and payment line
If that failsAGCOM — Conciliaweb / Corecom

🗣️ What to say

"My [phone/laptop], [brand, model, IMEI/serial], was stolen on [date] at [place]. I have locked it remotely. I want to file a report and get a case number for my insurer and my provider."

🪜 Step by step

  1. Lock and locateMark as lost, show a contact number on the screen, erase if it holds banking or work data. Do not go and confront whoever has it.
  2. Passwords from another deviceEmail first (it resets everything else), then banking, then the app-store account. Turn on two-factor authentication where it was off.
  3. Bank and payment appsRemove the device from the app, block cards stored in the wallet.
  4. Report to Polizia di Stato / Carabinieri — denuncia (112)Online. Include IMEI (on the box, the receipt or your provider's account).
  5. SIM and IMEI: AGCOM — Conciliaweb / CorecomBlock the SIM so nobody runs up charges or receives your verification codes.

📇 All contacts

Polizia di Stato / Carabinieri — denuncia (112)Report at any police stationTheft, robbery, threats, stalking📞 112🔗 www.poliziadistato.it
Your bank — card and payment lineRecall a transfer, chargeback, block a card, freeze the accountImmediately, 24/7 — the number is on the back of your card
AGCOM — Conciliaweb / CorecomFree mandatory conciliation with operatorsAfter complaining to the operator without a solution🔗 conciliaweb.agcom.it
Rete Dafne / Sportelli per le vittime di reatoVictim support, freeAfter any crime🔗 www.retedafne.it

❓ Frequently asked

Where do I find the IMEI?

On the original box, the purchase invoice, in your provider's account, or in the device's cloud account under device details.

Will insurance pay?

Contents or device insurance usually covers theft with a police report; check the excess and the deadline for claiming (often days).

The thief is asking for the passcode by text

That is phishing to unlock the phone. Do not answer, do not click. Keep the message for the report.

📎 Sources

Last checked: 2026-09-26

🔎 Common searches

Recognise your own search? The answer above covers all of these.

  • “phone stolen what to do Italy”
  • “report stolen laptop police Italy”
  • “block imei stolen phone”
  • “stolen phone banking app”
  • “find my phone stolen locked”

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Related questions

💳Card lost or stolen→🆔Identity theft→💻Online harassment→📲Family emergency scam→

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