Something went wrong with a purchase?
Online orders, refunds, faulty goods, subscriptions, phone contracts, card payments, package holidays: what the law gives you in Italy, what to do, and a free letter you send yourself.
Purchases
Returns, refunds, deliveries and faulty goods
How do I return an online order in Italy?Return an online orderI returned my order but got no refund: what now in Italy?Refund not receivedMy purchase is faulty: what are my rights in Italy?Faulty goodsMy online order never arrived: what now in Italy?Order not deliveredMy parcel arrived damaged: what can I ask for in Italy?Parcel arrived damaged
Subscriptions
Subscriptions, phone and internet contracts, apps and streaming
Payments & travel
Unauthorised payments and package holidays
🧭 If the trader does not answer
Autorità Garante della Concorrenza e del Mercato (AGCM)Acts against unfair commercial practices and unfair contract terms; accepts online reports.📞 800.166.661 🔗 agcm.it
Centro Europeo Consumatori Italia (ECC-Net Italia)Free help with disputes against traders in another EU country.📞 +39 06 44238090 🔗 ecc-netitalia.it
Elenco organismi ADR — Ministero delle Imprese e del Made in ItalyOfficial list of consumer ADR bodies: joint negotiation bodies and chamber-of-commerce conciliation.🔗 mimit.gov.it
Giudice di paceCivil court for claims on movable goods worth up to €10,000.🔗 giustizia.it
Information, not legal advice. FFCheck is independent and not affiliated with any authority, court or company. The letter is a template filled with your details: you check it and send it yourself.
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