I lost my passport abroad — how do I get home? · Italy

Direct answer

Report the loss or theft to the local police — the report is what the consulate and the insurer need — then contact Unità di Crisi — Farnesina (06 36225), the consular emergency line of Italy: the nearest embassy or consulate issues an emergency travel document within a day or two, on presentation of the report, a photo, another ID or proof of nationality, and a fee. No embassy nearby? Any other EU country's embassy must help EU citizens. Travel insurance — IVASS — Contact Center / Arbitro Assicurativo (800 486 661) if it refuses — covers the extra costs.

Call firstUnità di Crisi — Farnesina

Report toPolizia di Stato / Carabinieri — denuncia (112)

If that failsIVASS — Contact Center / Arbitro Assicurativo

🗣️ What to say

"I am a citizen of Italy in [city, country]. My passport was [lost / stolen] on [date]; police report [number]. I am travelling on [date] and need an emergency travel document. Which consulate is nearest, what do you need, and can I book an appointment?"

🪜 Step by step

Police reportLocal police station; ask for a copy in English if possible.
Consular line: Unità di Crisi — Farnesina24/7 in most countries. They tell you the nearest post and what to bring.
Emergency documentPhotos (any photo shop), the report, a copy of the old passport if you have one, fee. Valid for the trip home only.
No embassy of ItalyAny other EU member state's consulate is obliged to help EU citizens on the same terms.
Insurance and airlineKeep receipts; tell the airline you will travel on an emergency document — some routes need a visa check.

📇 All contacts

Unità di Crisi — FarnesinaConsular assistance, emergencies abroad, 24/7In an emergency abroad📞 06 36225 🔗 www.viaggiaresicuri.it

Polizia di Stato / Carabinieri — denuncia (112)Report at any police stationTheft, robbery, threats, stalking📞 112 🔗 www.poliziadistato.it

IVASS — Contact Center / Arbitro AssicurativoComplaints and supervision of insurersAfter the insurer's refusal📞 800 486 661 🔗 www.ivass.it

Comune — Anagrafe / ANPRResidence, online certificates, tax code (Revenue Agency)Within 20 days of moving🔗 www.anagrafenazionale.interno.it

❓ Frequently asked

Can I fly home with just the police report?

No; you need an emergency document or a temporary passport. Within Schengen a national ID card also works if you have one.

My residence permit was in the passport

Tell Unità di Crisi — Farnesina and the immigration authority at home; you may need a return visa. Start the same day.

Children's passports

Same procedure; both parents' consent may be required for a minor's emergency document.

📎 Sources

Last checked: 2026-09-26

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🛂 I lost my passport abroad — how do I get home?