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Transport · Portugal
Updated September 2026

🚲 My bike was stolen — what is the procedure?

Direct answer

Report it to Queixa Eletrónica — PSP / GNR (queixaselectronicas.mai.gov.pt) with the frame number — without it the bike cannot be traced or claimed; the number is on the frame, the receipt or your registration. Check PSP — Perdidos e Achados / CP (psp.pt), the bike register or lost-property route for Portugal: recovered bikes are matched there, and registering yours now makes the next theft a claim. Contents or bike insurance pays with the police report; if they refuse, Câmara Municipal / Junta de Freguesia (anmp.pt).

Call firstQueixa Eletrónica — PSP / GNR
Report toPSP — Perdidos e Achados / CP
If that failsCâmara Municipal / Junta de Freguesia

🗣️ What to say

"My bicycle, [brand, model, colour, frame number], was stolen on [date] between [time] and [time] at [place], locked with [lock]. Photos attached. I want to file a report and get a case number for my insurer."

🪜 Step by step

  1. Frame numberUnder the bottom bracket, on the head tube or the receipt. Photograph it now for the next time.
  2. Report to Queixa Eletrónica — PSP / GNROnline, ten minutes. Case number for insurance and for the register.
  3. Register: PSP — Perdidos e Achados / CPMark it stolen in the national register; check it weekly and second-hand sites.
  4. InsuranceHousehold or bike insurance: report within the deadline, with the police number and the receipt.
  5. Found it for sale?Do not confront. Give the police the listing and the frame number; they recover it.

📇 All contacts

Queixa Eletrónica — PSP / GNROnline criminal complaint, case number immediatelyAlways — the basis for bank, insurer and platform🔗 queixaselectronicas.mai.gov.pt
PSP — Perdidos e Achados / CPLost propertyIn the first days🔗 www.psp.pt
Câmara Municipal / Junta de FreguesiaNuisances, roads, waste, certificates, lost propertyFor anything the municipality handles🔗 www.anmp.pt
ASF — Autoridade de Supervisão de Seguros / Provedor do ClienteComplaints against insurersAfter the insurer's refusal📞 808 787 787🔗 www.asf.com.pt
Banco de Portugal — Portal do Cliente Bancário (reclamações)Complaints against banks after the complaints bookAfter a written complaint without an answer📞 213 130 000🔗 clientebancario.bportugal.pt

❓ Frequently asked

Is it worth reporting?

Yes — insurance requires it, recovered bikes are returned only to reported owners, and the statistics decide where police put effort.

I have no receipt

Photos, the frame number, a bank statement of the purchase are enough for the report and usually for the insurer.

E-bike with an app

Report the location the app shows to the police; do not go alone.

📎 Sources

Last checked: 2026-09-26

🔎 Common searches

Recognise your own search? The answer above covers all of these.

  • “bike stolen what to do Portugal”
  • “report stolen bicycle police”
  • “bike register Portugal”
  • “stolen bike insurance claim”
  • “find stolen bike”

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Related questions

📱Device stolen→🏚️Burglary→🚗Hit and run→🚇Transport card lost→

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