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Government · Portugal
Updated September 2026

⚖️ A public body treated me unfairly — how do I complain to the ombudsman?

Direct answer

The ombudsman — Provedor de Justiça (213 926 600) — investigates how public bodies act: delays, silence, rudeness, lost files, refusal to explain, unequal treatment. It is free, independent, and its reports carry weight. Two conditions in most countries: you complained to the body itself first, and the complaint is within a deadline (often one year). The ombudsman does not overturn decisions — for that, object and appeal (see that page); Segurança Social — apoio judiciário / Ordem dos Advogados (seg-social.pt) helps with the legal route; Tribunal Administrativo e Fiscal (citius.mj.pt) is the court. Many countries have specialised ombudsmen too (children, patients, financial) — Provedor de Justiça redirects you.

Call firstProvedor de Justiça
Report toSegurança Social — apoio judiciário / Ordem dos Advogados
If that failsTribunal Administrativo e Fiscal

🗣️ What to say

"I complain about [body] concerning [what happened, dates]. I raised this with them on [date] and [no answer / an unsatisfactory answer, attached]. I consider their conduct [unreasonable / unfair / negligent] because [reasons]. I ask you to investigate and to recommend [what]."

🪜 Step by step

  1. Complain to the body firstIn writing; keep it. The ombudsman will ask for it.
  2. Within the deadlineUsually a year from the conduct, sometimes less. Later is possible with a reason.
  3. Complaint to Provedor de JustiçaOnline form: what happened, what you did, what you want. Attach the correspondence.
  4. InvestigationThe ombudsman asks the body for its side, may look at the file, and issues findings and recommendations. Months, not weeks.
  5. Decision itself wrong? Segurança Social — apoio judiciário / Ordem dos Advogados, Tribunal Administrativo e FiscalThe legal route runs in parallel and has its own deadline — do not wait for the ombudsman to appeal.

📇 All contacts

Provedor de JustiçaComplaints about public administration, freeWhen the administration does not answer or acts unfairly📞 213 926 600🔗 www.provedor-jus.pt
Segurança Social — apoio judiciário / Ordem dos AdvogadosFree lawyer below the income thresholdWhen you cannot afford a lawyer🔗 www.seg-social.pt/protecao-juridica
Tribunal Administrativo e FiscalChallenges to administrative actsWithin 3 months of the act🔗 www.citius.mj.pt

❓ Frequently asked

Is the ombudsman's decision binding?

Recommendations are not binding, but public bodies follow the vast majority and parliament publishes those that do not.

Can I complain about the police, a hospital, a school?

Yes, for public services; some have their own complaints bodies first. Provedor de Justiça's site lists which.

Can the ombudsman award compensation?

It can recommend it, and many bodies pay on recommendation. For a right to compensation, the court.

📎 Sources

Last checked: 2026-09-26

🔎 Common searches

Recognise your own search? The answer above covers all of these.

  • “ombudsman complaint Portugal”
  • “complain about government office unfair”
  • “ombudsman deadline complaint”
  • “public body no answer complaint”
  • “maladministration complaint”

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Related questions

📩Object to a decision→📂Information request→💡Broken streetlight→🗑️Illegal dumping→

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