Victim support — Service central d'assistance sociale

Direct answer

Every EU country must offer victims free support, information and, for violent crime, state compensation — regardless of whether the offender is caught. Service central d'assistance sociale — aide aux victimes (47 58 21-627) is the victim-support service for Luxembourg: emotional support, help with the police and the court, practical help with insurers and employers, and the compensation application. Police Grand-Ducale — e-Commissariat (police.public.lu) takes the report; ask for your rights as a victim in writing and for updates on the case. Assistance judiciaire (Barreau) / consultations juridiques gratuites (barreau.lu) covers legal costs if you need a lawyer in the proceedings.

Call firstService central d'assistance sociale — aide aux victimes

Report toPolice Grand-Ducale — e-Commissariat

If that failsAssistance judiciaire (Barreau) / consultations juridiques gratuites

🗣️ What to say

"I was the victim of [crime] on [date]; police report [number]. I would like support with [the procedure / compensation / practical matters] and to be informed about my rights and the progress of the case."

🪜 Step by step

Report if you have notRights as a victim — information, protection, compensation — mostly start with the report.
Contact Service central d'assistance sociale — aide aux victimesThey call you back, explain what happens next, and stay with you through the process.
Ask for updatesYou have the right to be informed of the decision to prosecute, the trial date and the release of the offender, if you ask.
CompensationFrom the offender in the criminal case, from insurers, and for violent crime from the state fund — Service central d'assistance sociale — aide aux victimes files it with you. Deadlines apply (often 1–3 years).
Legal aid: Assistance judiciaire (Barreau) / consultations juridiques gratuitesFor a lawyer to join the case as a civil party, free below an income threshold.

📇 All contacts

Service central d'assistance sociale — aide aux victimesVictim support, state compensationAfter any crime📞 47 58 21-627 🔗 justice.public.lu/fr/aides-informations/assistance-sociale.html

Police Grand-Ducale — e-CommissariatOnline complaint or at the stationAlways; the case number is for the bank🔗 police.public.lu/fr/services-citoyens/e-commissariat.html

Assistance judiciaire (Barreau) / consultations juridiques gratuitesLawyer paid for, free consultationsWhen you cannot afford a lawyer🔗 www.barreau.lu/assistance-judiciaire

UMEDO / Planning Familial — violences sexuellesForensic exam without report, supportAnytime, no obligation to report📞 621 47 30 30 🔗 www.umedo.lu

❓ Frequently asked

The offender was never found

State compensation for violent crime does not depend on a conviction; it depends on the report and the injury.

I was a victim in another EU country

You can report at home and the report is transferred; support services cooperate across borders. Service central d'assistance sociale — aide aux victimes starts the process.

Can I get protection from the offender?

Protection orders, address confidentiality and separate waiting rooms at court exist; ask Service central d'assistance sociale — aide aux victimes and the police explicitly.

📎 Sources

Last checked: 2026-09-26

🔎 Common searches

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“victim support Luxembourg”
“crime victim compensation Luxembourg”
“victim rights information case”
“help after crime free”
“state compensation violent crime”

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🤲 I was the victim of a crime — what help and compensation can I get?