Help abroad — Ministère des Affaires étrangères

Direct answer

Consular help is for emergencies: serious illness or accident, a death, an arrest, a lost passport, a crisis or disaster, being a victim of crime — and it exists 24/7 through Ministère des Affaires étrangères — assistance consulaire (247-82300). It does not pay bills, book flights or intervene in private disputes, but it tells you who can, contacts family, and issues documents. For immediate danger, the local emergency number — 112 — emergency (112) — works in every EU country and most others. Money problems (medical bills, repatriation) are what travel insurance is for; Médiateur en assurances (ACA) / CAA (44 21 44 1) if it refuses.

Call firstMinistère des Affaires étrangères — assistance consulaire

Report to112 — emergency

If that failsMédiateur en assurances (ACA) / CAA

🗣️ What to say

"I am a citizen of Luxembourg in [city, country]. [What happened: accident / illness / victim of crime / lost documents / crisis]. I need [help with…]. I am at [place] and can be reached at [number]."

🪜 Step by step

Danger now: 112Or the local number; the operator connects you to the right service in English in most places.
Consular line: Ministère des Affaires étrangères — assistance consulaireThey know the local hospitals, police procedures and lawyers, and can contact your family.
Insurance assistance lineOn your policy card; they arrange and pay for medical care and repatriation. Call them early, not after.
DocumentsLost passport: see that page. Keep a photo of your documents in your phone and with someone at home.
Crisis or disasterRegister with your foreign ministry's travel-registration service so they can reach you; follow their travel advice.

📇 All contacts

Ministère des Affaires étrangères — assistance consulaireAssistance to Luxembourgers abroadIn an emergency abroad📞 247-82300 🔗 maee.gouvernement.lu/fr/services-aux-citoyens/assistance-luxembourgeois-etranger.html

112 — emergencyPolice, fire and ambulance, any EU country, freeDanger to life, fire, gas smell, someone hurt📞 112

Médiateur en assurances (ACA) / CAAMediation with insurersAfter the insurer's refusal📞 44 21 44 1 🔗 www.aca.lu/mediateur

Service central d'assistance sociale — aide aux victimesVictim support, state compensationAfter any crime📞 47 58 21-627 🔗 justice.public.lu/fr/aides-informations/assistance-sociale.html

❓ Frequently asked

Can the consulate lend me money?

In genuine emergencies, a repayable loan for a ticket home may be possible as a last resort. Family transfers via the consulate are more common.

I am a victim of crime abroad

Local police report, then the consulate, then victim support at home — see that page; EU rules let you report at home too.

Someone died abroad

The consulate helps with the local procedures, the documents and repatriation; the insurer usually pays the transport.

📎 Sources

Last checked: 2026-09-26

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🆘 I am in trouble abroad — when and how do I call consular help?