I smell gas — who do I call? — Creos, 112 · Luxembourg

Direct answer

Open windows, do not switch anything on or off — no lights, no phone inside, no doorbell — leave the building, and call the gas emergency number of Creos — urgence gaz (8007 3001) from outside; it is free and staffed 24/7. If someone is unwell or the smell is strong, 112 — emergency (112). The gas company comes, makes it safe and tells you what was wrong. The landlord pays for repairs to the installation; Direction de la santé — Division de l'inspection sanitaire / commune (sante.public.lu) can inspect an installation the landlord neglects.

Call firstCreos — urgence gaz

Report to112 — emergency

If that failsDirection de la santé — Division de l'inspection sanitaire / commune

🗣️ What to say

"I smell gas at [address], [floor / flat]. The smell is [strong / faint], since [time]. I have opened the windows and left the building. [Someone feels unwell.] Please send someone."

🪜 Step by step

Windows open, nothing switchedNo light switches, no lifts, no phone inside, no cigarettes. Turn off the gas at the meter only if it is safe and you know how.
Out, then callThe gas emergency line from outside. Warn neighbours by knocking, not by ringing.
Unwell? 112Headache, dizziness, nausea — get out and call the emergency number.
Let them inThe gas engineer must access the meter and appliances. Do not re-enter until told it is safe.
AfterwardsThe report names the fault. A rental: the landlord repairs; refuse to use the appliance until certified. Carbon-monoxide alarm: buy one.

📇 All contacts

Creos — urgence gazGas smell: 24/7 interventionImmediately, from outside📞 8007 3001 🔗 www.creos-net.lu

112 — emergencyPolice, fire and ambulance, any EU country, freeDanger to life, fire, gas smell, someone hurt📞 112

Direction de la santé — Division de l'inspection sanitaire / communeSanitation, mould, pests, nuisancesWhen health is at risk at home🔗 sante.public.lu

Administration communaleNuisances, roads, waste, civil registry, lost propertyFor anything the municipality handles🔗 guichet.public.lu

❓ Frequently asked

Is the emergency call free?

Yes, and it does not go on your bill. Never hesitate because of cost.

I am not sure it is gas

Call anyway. A false alarm costs nothing; a real one costs a building.

The landlord will not service the boiler

Annual gas safety checks are a legal duty in most countries; report to Direction de la santé — Division de l'inspection sanitaire / commune and refuse to use an uncertified appliance.

📎 Sources

Last checked: 2026-09-26

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🛢️ I smell gas — who do I call?