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Transport · Luxembourg
Updated September 2026

🚲 My bike was stolen — what is the procedure?

Direct answer

Report it to Police Grand-Ducale — e-Commissariat (police.public.lu) with the frame number — without it the bike cannot be traced or claimed; the number is on the frame, the receipt or your registration. Check Objets trouvés de la Ville / CFL (vdl.lu), the bike register or lost-property route for Luxembourg: recovered bikes are matched there, and registering yours now makes the next theft a claim. Contents or bike insurance pays with the police report; if they refuse, Administration communale (guichet.public.lu).

Call firstPolice Grand-Ducale — e-Commissariat
Report toObjets trouvés de la Ville / CFL
If that failsAdministration communale

🗣️ What to say

"My bicycle, [brand, model, colour, frame number], was stolen on [date] between [time] and [time] at [place], locked with [lock]. Photos attached. I want to file a report and get a case number for my insurer."

🪜 Step by step

  1. Frame numberUnder the bottom bracket, on the head tube or the receipt. Photograph it now for the next time.
  2. Report to Police Grand-Ducale — e-CommissariatOnline, ten minutes. Case number for insurance and for the register.
  3. Register: Objets trouvés de la Ville / CFLMark it stolen in the national register; check it weekly and second-hand sites.
  4. InsuranceHousehold or bike insurance: report within the deadline, with the police number and the receipt.
  5. Found it for sale?Do not confront. Give the police the listing and the frame number; they recover it.

📇 All contacts

Police Grand-Ducale — e-CommissariatOnline complaint or at the stationAlways; the case number is for the bank🔗 police.public.lu/fr/services-citoyens/e-commissariat.html
Objets trouvés de la Ville / CFLLost propertyIn the first days🔗 www.vdl.lu
Administration communaleNuisances, roads, waste, civil registry, lost propertyFor anything the municipality handles🔗 guichet.public.lu
Médiateur en assurances (ACA) / CAAMediation with insurersAfter the insurer's refusal📞 44 21 44 1🔗 www.aca.lu/mediateur
CSSF — réclamations clientèleOut-of-court resolution of disputes with banks and providersAfter a written complaint unanswered within 1 month📞 26 25 1-1🔗 www.cssf.lu/fr/reclamations-clientele

❓ Frequently asked

Is it worth reporting?

Yes — insurance requires it, recovered bikes are returned only to reported owners, and the statistics decide where police put effort.

I have no receipt

Photos, the frame number, a bank statement of the purchase are enough for the report and usually for the insurer.

E-bike with an app

Report the location the app shows to the police; do not go alone.

📎 Sources

Last checked: 2026-09-26

🔎 Common searches

Recognise your own search? The answer above covers all of these.

  • “bike stolen what to do Luxembourg”
  • “report stolen bicycle police”
  • “bike register Luxembourg”
  • “stolen bike insurance claim”
  • “find stolen bike”

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Related questions

📱Device stolen→🏚️Burglary→🚗Hit and run→🚇Transport card lost→

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