← FFCheckWho do I contact?ES
Transport · Spain
Updated September 2026

🚲 My bike was stolen — what is the procedure?

Direct answer

Report it to Policía Nacional — denuncia (091) with the frame number — without it the bike cannot be traced or claimed; the number is on the frame, the receipt or your registration. Check Biciregistro (biciregistro.es), the bike register or lost-property route for Spain: recovered bikes are matched there, and registering yours now makes the next theft a claim. Contents or bike insurance pays with the police report; if they refuse, Oficina de objetos perdidos del ayuntamiento / Renfe (renfe.com).

Call firstPolicía Nacional — denuncia
Report toBiciregistro
If that failsOficina de objetos perdidos del ayuntamiento / Renfe

🗣️ What to say

"My bicycle, [brand, model, colour, frame number], was stolen on [date] between [time] and [time] at [place], locked with [lock]. Photos attached. I want to file a report and get a case number for my insurer."

🪜 Step by step

  1. Frame numberUnder the bottom bracket, on the head tube or the receipt. Photograph it now for the next time.
  2. Report to Policía Nacional — denunciaOnline, ten minutes. Case number for insurance and for the register.
  3. Register: BiciregistroMark it stolen in the national register; check it weekly and second-hand sites.
  4. InsuranceHousehold or bike insurance: report within the deadline, with the police number and the receipt.
  5. Found it for sale?Do not confront. Give the police the listing and the frame number; they recover it.

📇 All contacts

Policía Nacional — denunciaReport at a station or start online; Guardia Civil cyber unitAlways — the basis for bank, insurer and platform📞 091🔗 www.policia.es/_es/denuncias.php
BiciregistroNational bike register with theft alertRight after the theft, with the frame number🔗 www.biciregistro.es
Oficina de objetos perdidos del ayuntamiento / RenfeLost propertyIn the first days🔗 www.renfe.com/es/es/viajar/informacion-util/objetos-perdidos
Ayuntamiento — Policía local / atención ciudadanaNuisances, roads, waste, registry, lost propertyFor anything the municipality handles📞 010🔗 www.femp.es
Dirección General de Seguros — Servicio de ReclamacionesComplaints against insurersAfter the insurer's refusal📞 952 24 99 82🔗 www.dgsfp.mineco.gob.es

❓ Frequently asked

Is it worth reporting?

Yes — insurance requires it, recovered bikes are returned only to reported owners, and the statistics decide where police put effort.

I have no receipt

Photos, the frame number, a bank statement of the purchase are enough for the report and usually for the insurer.

E-bike with an app

Report the location the app shows to the police; do not go alone.

📎 Sources

Last checked: 2026-09-26

🔎 Common searches

Recognise your own search? The answer above covers all of these.

  • “bike stolen what to do Spain”
  • “report stolen bicycle police”
  • “bike register Spain”
  • “stolen bike insurance claim”
  • “find stolen bike”

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Related questions

📱Device stolen→🏚️Burglary→🚗Hit and run→🚇Transport card lost→

Your tools for Spain

Before it goes wrongCan I?What is allowed, what is not, which permit you need — with the official source.Energy · SpainElectricity & gasThe rules that protect you as an electricity and gas customer in Spain, and who to contact. Every fact is checked on an official source.Recognise it firstIs dit veilig?Check a phone number, website or message against 47,000 scam dossiers.