Taxi overcharged — Ayuntamiento · Spain

Direct answer

Taxis are licensed and their tariffs regulated: note the licence number (on the door, the dashboard, the receipt) — that is what a complaint needs. Ride-hailing apps have an in-app complaint route that refunds first and asks later. For licensed taxis, Ayuntamiento — Policía local / atención ciudadana (010) — the municipality or licensing authority — takes complaints about tariff, refusal, route and conduct and can sanction the licence. OMIC — Oficina Municipal de Información al Consumidor (consumo.gob.es) helps recover an overcharge; threats, assault or a driver who would not let you out: Policía Nacional — denuncia (091).

Call firstAyuntamiento — Policía local / atención ciudadana

Report toOMIC — Oficina Municipal de Información al Consumidor

If that failsPolicía Nacional — denuncia

🗣️ What to say

"On [date] at [time] I took taxi [licence number / plate] from [A] to [B]. The driver [charged [amount] against a regulated fare of about [amount] / refused the meter / took a detour / refused the card]. Receipt / app screenshot attached. I ask for a refund of the excess and for the complaint to be recorded against the licence."

🪜 Step by step

Ask for a receiptAlways. It has the licence number, the fare and the time. No receipt: photograph the licence plate and the door number.
App: complain in-appFare review is largely automatic; most overcharges are refunded within a day.
Licensed taxi: Ayuntamiento — Policía local / atención ciudadanaOnline form with the licence number; authorities track complaints per licence.
Money: OMIC — Oficina Municipal de Información al ConsumidorThe consumer body helps with the refund; card payments can be disputed at the bank for an amount you did not agree.
Safety: Policía Nacional — denunciaReport assault, threats or a refusal to let you leave to the police, immediately, with the licence number.

📇 All contacts

Ayuntamiento — Policía local / atención ciudadanaNuisances, roads, waste, registry, lost propertyFor anything the municipality handles📞 010 🔗 www.femp.es

OMIC — Oficina Municipal de Información al ConsumidorAdvice, official complaint form, mediationWhen the shop refuses🔗 www.consumo.gob.es/es/consumo/informacion-consumidores

Policía Nacional — denunciaReport at a station or start online; Guardia Civil cyber unitAlways — the basis for bank, insurer and platform📞 091 🔗 www.policia.es/_es/denuncias.php

DGT / ITV — reclamacionesRegistration, inspection, licencesInspection appeals and vehicle data📞 060 🔗 www.dgt.es

❓ Frequently asked

The driver refused a card

In most cities licensed taxis must accept cards; refusing is a licence offence. Report with the number.

Airport rip-off, no meter

Unlicensed drivers approaching in the terminal are the classic. Use the official rank or an app; report the licence number if it was a real taxi.

I left something in the taxi

The operator or the app's lost-property line; the licence number and the time find the car.

📎 Sources

Last checked: 2026-09-26

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🚕 A taxi or ride-hailing driver overcharged me or behaved badly — where do I complain?