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Safety · Austria
Updated September 2026

🆔 Someone is using my identity — accounts, orders, loans in my name — who do I contact?

Direct answer

Three tracks at once. Report to Polizei — Polizeiinspektion / 133 (133) — the crime report is the document every bank, shop and credit agency will ask for. Tell Your bank — card and payment line and any lender or shop that contacted you, in writing, that the account or order is fraudulent — they must stop collection while they check. And ask Datenschutzbehörde (DSB) (+43 1 52 152-0) how to get a fraud alert or a note on your credit file, and how to force companies to delete data they hold "on you" that is really the fraudster's. Keep a single folder: every letter, every case number.

Call firstPolizei — Polizeiinspektion / 133
Report toDatenschutzbehörde (DSB)
If that failsYour bank — card and payment line

🗣️ What to say

"My identity has been misused since about [date]: [accounts / orders / loans] were opened in my name at [companies]. I did not do this. Police report [number]. I ask you to close the account, stop all collection, remove the entry from any credit register and confirm in writing."

🪜 Step by step

  1. Crime reportOnline where possible, with everything you know. Get the case number.
  2. Freeze what you canBank: new cards, new passwords, alerts on. Email: change the password, check forwarding rules. Phone: check for a SIM swap.
  3. Write to every companyFraudulent account, police number, stop collection, delete. Keep proof of sending.
  4. Credit fileAsk Datenschutzbehörde (DSB) or the credit registers for your file and a fraud note; contest every entry that is not yours.
  5. Watch for a yearMail that stops arriving, unknown letters, a rejected credit check — each is a clue.

📇 All contacts

Polizei — Polizeiinspektion / 133Report at any police stationBurglary, theft, threats, stalking📞 133🔗 www.polizei.gv.at
Datenschutzbehörde (DSB)Complaints against companies, finesWhen the company does not answer within a month📞 +43 1 52 152-0🔗 www.dsb.gv.at
Your bank — card and payment lineRecall a transfer, chargeback, block a card, freeze the accountImmediately, 24/7 — the number is on the back of your card
Gemeinsame Schlichtungsstelle der österreichischen KreditwirtschaftFree dispute resolution with banksAfter complaining to the bank without a solution📞 01 505 42 98🔗 www.bankenschlichtung.at
WEISSER RING ÖsterreichVictim support, court accompaniment, victim helplineAfter any crime📞 0800 112 112🔗 www.weisser-ring.at

❓ Frequently asked

A debt collector says I owe money for something I never bought

Send the police report and a dispute letter; collection must stop. See the debt-collector page.

My passport or ID copy was leaked

Report it, consider a new document, and tell the register: a "lost/stolen" flag makes the copy useless for fraud.

Who pays for the loan someone took in my name?

Not you, if you did not sign and you reported it. The lender bears the risk of an unverified customer; the ombudsman decides if they insist.

📎 Sources

Last checked: 2026-09-26

🔎 Common searches

Recognise your own search? The answer above covers all of these.

  • “identity theft what to do Austria”
  • “someone took a loan in my name”
  • “report identity fraud Austria”
  • “fraud alert credit register”
  • “account opened in my name”

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Related questions

🔐Data misuse→🎯Phishing message→🔐Digital ID misuse→💻Online harassment→

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