← FFCheckWho do I contact?DE
Money · Austria
Updated September 2026

💳 I was scammed online — who do I report it to?

Direct answer

Three things, in this order: (1) call your bank the moment you notice — a transfer can sometimes still be recalled within 24 hours, and a card payment charged back. (2) Report it to Polizei — Meldestelle Internetkriminalität (bundeskriminalamt.at) so there is an official record; you need the reference number for your bank and insurer. (3) Tell Watchlist Internet (watchlist-internet.at) so the pattern gets flagged and others are warned. Keep every screenshot, the account number or IBAN you paid, and the seller's profile before you block them.

Call firstPolizei — Meldestelle Internetkriminalität
Report toWatchlist Internet
If that failsDeine Bank — Sperrhotline

🗣️ What to say

"I paid €… on [date] to [IBAN / card / platform] for [what]. I now believe this was fraud: [why]. I want to recall or dispute the payment and I need a case reference for the police report."

🪜 Step by step

  1. Stop all contactDo not pay "release fees" or "taxes" to get money back — that is the second scam. Screenshot the ad, profile, chat and payment first, then block.
  2. Call your bankAsk for a SEPA recall (transfer) or a chargeback (card). The sooner, the better; after 24 hours a transfer is usually gone.
  3. Report to Polizei — Meldestelle InternetkriminalitätOnline where possible. Keep the reference number — your bank, insurer and the platform will ask for it.
  4. Warn Watchlist InternetThe national fraud point logs the seller, phone number and IBAN so the next person gets a warning.
  5. Tell the platformReport the account on the marketplace or app so it is removed. Some platforms have buyer protection if you paid through them.

📇 All contacts

Polizei — Meldestelle InternetkriminalitätReport, e-mail to the Interior MinistryAlways; a report can also be filed at any police station🔗 www.bundeskriminalamt.at/306/start.aspx
Watchlist InternetWarning list, fake-shop check, adviceTo check and report the shop or the scheme🔗 www.watchlist-internet.at
Deine Bank — SperrhotlineRecall of the transfer, card blockImmediately after paying📞 +43 1 204 8800🔗 www.bankenverband.at

❓ Frequently asked

Will I get my money back?

Sometimes. A card payment can be charged back for weeks; a bank transfer only if the money has not left the receiving account, which is why the first hour matters. Cash, crypto and gift cards are gone.

Is it worth reporting a small amount?

Yes. Scams are prosecuted on volume: your report links to hundreds of others with the same IBAN or number. The reference is also what your bank needs.

I gave them my ID or bank details — what now?

Tell your bank, change passwords, enable two-factor login, and report identity misuse to Watchlist Internet. Watch your statements for months.

📎 Sources

Last checked: 2026-09-26

🔎 Common searches

Recognise your own search? The answer above covers all of these.

  • “scammed online what to do Austria”
  • “report fraud Austria”
  • “get money back after scam”
  • “fake webshop report”
  • “marketplace scam police”

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Related questions

🔐Data misuse→🚚Parcel not delivered→🎯Phishing message→⚡Energy bill dispute→

Your tools for Austria

Before it goes wrongCan I?What is allowed, what is not, which permit you need — with the official source.Energy · AustriaElectricity & gasThe rules that protect you as an electricity and gas customer in Austria, and who to contact. Every fact is checked on an official source.Recognise it firstIs dit veilig?Check a phone number, website or message against 47,000 scam dossiers.