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Money · Austria
Updated September 2026

⚡ My energy bill is wrong and the supplier won't fix it — who do I complain to?

Direct answer

First a written complaint to the supplier — they must answer within a set time, and most disputes end here once you ask for the meter readings behind the bill. If they do not solve it, E-Control — Schlichtungsstelle (0800 21 20 20) is the independent body for energy disputes in Austria: free, and the supplier has to take part. E-Control — Regulierungsbehörde (e-control.at) is the regulator that supervises suppliers and takes complaints about practices, not individual bills. Pay the undisputed part meanwhile — that keeps your supply on.

Call firstE-Control — Schlichtungsstelle
Report toE-Control — Regulierungsbehörde
If that failsArbeiterkammer — Konsumentenschutz

🗣️ What to say

"Contract [number], invoice [number] of [date]. The billed consumption of … kWh does not match my meter reading of … on [date]. I dispute the invoice and ask for a corrected bill within 4 weeks. I will pay the undisputed amount of €… in the meantime."

🪜 Step by step

  1. Read your meterPhoto with the date. Compare with the readings on the bill; estimated readings are marked as such.
  2. Complain in writingTo the supplier's complaints address, with the contract number. Ask for the correction and a written answer.
  3. Pay what is undisputedIt protects you from disconnection and shows good faith.
  4. Go to E-Control — SchlichtungsstelleAfter the supplier's deadline passes (typically 4–8 weeks) or the answer is a refusal. The procedure is free.
  5. Practices, not bills: E-Control — RegulierungsbehördeUnfair tariff changes, aggressive sales, switching without consent — that is for the regulator.

📇 All contacts

E-Control — SchlichtungsstelleIndependent dispute resolution for electricity and gasAfter complaining to the supplier📞 0800 21 20 20🔗 www.e-control.at/konsumenten/service-und-beratung/schlichtungsstelle
E-Control — RegulierungsbehördeRegulator, tariff calculator, complaints about practicesFor contract tricks and unfair price changes🔗 www.e-control.at
Arbeiterkammer — KonsumentenschutzBill check, adviceIf you are not sure the bill is right🔗 www.arbeiterkammer.at/konsumentenschutz

❓ Frequently asked

Can they cut me off during the dispute?

Not for a disputed amount that is with the ombudsman, and never without notice. Pay the undisputed part and say so in writing.

They estimated my consumption for a year

You can demand a bill based on actual readings. Give the reading with a dated photo; the difference must be corrected.

I was switched without agreeing

That is a regulator matter. Contact E-Control — Regulierungsbehörde and your old supplier; the contract can be reversed.

📎 Sources

Last checked: 2026-09-26

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Recognise your own search? The answer above covers all of these.

  • “energy bill too high complaint Austria”
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🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Related questions

📦Faulty goods, no refund→⚡Power outage→💳Scammed online→🎯Phishing message→

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