← FFCheckWho do I contact?NL
Money · Belgium
Updated September 2026

🔁 They will not let me cancel my subscription — who helps?

Direct answer

Since 2022, a contract you can sign online must be cancellable online too, and after the first term it renews only month to month with a one-month notice in most EU countries. Cancel in writing (email is fine), keep the proof, and stop the direct debit if they keep charging. FOD Economie — Meldpunt (0800 120 33) is the consumer body for Belgium and takes complaints about subscription traps; for a company in another EU country, Europees Consumentencentrum België (02 542 33 46) helps free of charge. The last step is Consumentenombudsdienst (02 702 52 00).

Call firstFOD Economie — Meldpunt
Report toEuropees Consumentencentrum België
If that failsConsumentenombudsdienst

🗣️ What to say

"I cancel my subscription [number] with effect from the earliest possible date. Please confirm the end date in writing within 14 days. I do not consent to any further charges after that date."

🪜 Step by step

  1. Cancel in writing, datedEmail to the address in the terms, or the online cancel button. Screenshot the confirmation. Phone-only cancellation is not allowed for consumers.
  2. Know the termAfter the initial period, the contract is month to month with one month's notice in most countries. A tacit renewal for another year is not valid unless you were clearly warned.
  3. Stop the moneyRevoke the direct debit or card mandate at your bank. Charges after a valid cancellation can be reclaimed.
  4. Complain to FOD Economie — MeldpuntAttach the cancellation and the charges. Repeated complaints about the same company trigger enforcement.
  5. Cross-border or stubborn: Europees Consumentencentrum België, then ConsumentenombudsdienstECC for companies elsewhere in the EU; the dispute body if the company simply refuses.

📇 All contacts

FOD Economie — MeldpuntReporting, advice on your rights, contact centreWhen the seller refuses📞 0800 120 33🔗 meldpunt.belgie.be
Europees Consumentencentrum BelgiëFree help with sellers in other EU countriesSeller in another EU country, Norway or Iceland📞 02 542 33 46🔗 www.eccbelgie.be
ConsumentenombudsdienstOut-of-court dispute resolution, freeAfter a written complaint without a solution📞 02 702 52 00🔗 consumentenombudsdienst.be
Juridische tweedelijnsbijstand (pro deo)Free or low-cost lawyer depending on incomeIf it has to go to court after all🔗 www.advocaat.be/juridische-bijstand

❓ Frequently asked

They say I must call to cancel

For a contract signed online, no. Write instead and say the online route was unavailable.

I cancelled but they keep charging

Reclaim the amounts through your bank (unauthorised direct debits can be reversed) and send the company a final demand.

Gym, dating app, streaming — same rules?

Same EU rules, with national details on notice periods. Gyms are the classic case; the one-month rule applies after the first term.

📎 Sources

Last checked: 2026-09-26

🔎 Common searches

Recognise your own search? The answer above covers all of these.

  • “cannot cancel subscription Belgium”
  • “subscription auto renewal rights”
  • “gym contract cancel notice period”
  • “company keeps charging after cancellation”
  • “cancel online contract law Belgium”

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Related questions

✉️Write my letter: Cancel a subscription · Complaints→📦Faulty goods, no refund→📶Phone or internet contract→💳Scammed online→⚡Energy bill dispute→

Your tools for Belgium

Before it goes wrongCan I?What is allowed, what is not, which permit you need — with the official source.Energy · BelgiumElectricity & gasThe rules that protect you as an electricity and gas customer in Belgium, and who to contact. Every fact is checked on an official source.Recognise it firstIs dit veilig?Check a phone number, website or message against 47,000 scam dossiers.