Train delay refund — Rzecznik Praw Pasażera Kolei (UTK)

Direct answer

EU rail passenger rights: 25 % of the ticket back from 60 minutes' delay, 50 % from 120 minutes, plus meals and, if stranded overnight, a hotel — in cash or transfer, not only vouchers, if you ask. Claim from Your railway operator — the operator — within its deadline, with the ticket and the train number. If the operator refuses or does not answer, Rzecznik Praw Pasażera Kolei (UTK) (22 749 15 88) — the rail passenger body for Poland — decides; for cross-border trains, Europejskie Centrum Konsumenckie Polska (22 55 60 600) helps for free.

Call firstYour railway operator

Report toRzecznik Praw Pasażera Kolei (UTK)

If that failsEuropejskie Centrum Konsumenckie Polska

🗣️ What to say

"Train [number] on [date] from [A] to [B] arrived [minutes] late / was cancelled. Ticket [number/attached]. Under Regulation (EU) 2021/782 I claim [25/50] % of the fare, [amount], in cash to [account], plus [meal / hotel / taxi] costs of [amount], receipts attached."

🪜 Step by step

Keep the proofTicket, the delay confirmation (ask the conductor or the app), receipts for food, taxi, hotel.
Claim from the operatorOnline form; deadline often 1–3 months. Say "cash" — vouchers are optional for you.
Missed connectionSame ticket through to destination: the delay at the final station counts, and you can take the next train.
Refusal or silence: Rzecznik Praw Pasażera Kolei (UTK)The national enforcement body decides; free.
Season ticketsPro-rata compensation schemes exist for repeated delays; ask the operator for its scheme.

📇 All contacts

Your railway operatorDelay refunds and compensation claims, online formWithin the operator's claim window, often 1–3 months

Rzecznik Praw Pasażera Kolei (UTK)Free dispute resolution with rail operatorsWhen the operator does not pay📞 22 749 15 88 🔗 pasazer.utk.gov.pl

Europejskie Centrum Konsumenckie PolskaFree help with sellers in other EU countriesSeller in another EU country, Norway or Iceland📞 22 55 60 600 🔗 konsument.gov.pl

Powiatowy / Miejski Rzecznik KonsumentówFree help, letters to the seller, helpline 801 440 220When the shop refuses📞 801 440 220 🔗 uokik.gov.pl/rzecznicy

❓ Frequently asked

The delay was "force majeure"

Since 2023 operators can refuse compensation for extreme weather, sabotage or health crises — not for staff shortages or technical failures. Ask which and contest.

I bought two separate tickets

Then the missed connection is your risk unless sold together as a through journey. Buy through tickets where possible.

Regional or commuter train?

Countries may exempt some local services from compensation; the operator's own scheme still applies. Rzecznik Praw Pasażera Kolei (UTK) knows the exemption list.

📎 Sources

Last checked: 2026-09-26

🔎 Common searches

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“train delay compensation Poland”
“train cancelled refund rights”
“rail passenger rights complaint Poland”
“missed connection train compensation”
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🚆 My train was delayed or cancelled — how do I get money back?