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Travel · Poland
Updated September 2026

✈️ My flight was delayed or cancelled — who enforces my compensation?

Direct answer

Under EU 261 you are owed €250–€600 for a delay of 3+ hours at arrival, a cancellation with less than 14 days' notice, or denied boarding — unless the airline proves extraordinary circumstances. Claim from the airline first, in writing. If it refuses or ignores you for 6–8 weeks, Rzecznik Praw Pasażerów przy Prezesie ULC (pasazerlotniczy.ulc.gov.pl) is the national enforcement body in Poland; a complaint there is free. Europejskie Centrum Konsumenckie Polska offers binding dispute resolution. Check your amount first with our flight tool.

Call firstRzecznik Praw Pasażerów przy Prezesie ULC
Report toEuropejskie Centrum Konsumenckie Polska
If that failsE-sąd — elektroniczne postępowanie upominawcze

🗣️ What to say

"Flight [number] on [date] from [A] to [B] arrived … hours late / was cancelled on [date]. Under Regulation (EC) 261/2004 Art. 7 I claim €… compensation, to [IBAN], within 14 days. Booking reference […]."

🪜 Step by step

  1. Check the amountDistance and delay decide: €250 up to 1,500 km, €400 up to 3,500 km, €600 beyond. Our flight-compensation tool does it in 30 seconds.
  2. Claim from the airlineTheir online form or e-mail. Keep the boarding pass, booking, and any message about the delay.
  3. Give them 6–8 weeksThen escalate. "Extraordinary circumstances" must be proven by the airline — technical faults are not.
  4. Complain to Rzecznik Praw Pasażerów przy Prezesie ULCThe enforcement body for flights departing Poland or arriving on an EU airline. Free; it can fine the airline.
  5. Binding decision: Europejskie Centrum Konsumenckie PolskaThe dispute board issues a decision the airline has to follow; otherwise, small-claims court.

📇 All contacts

Rzecznik Praw Pasażerów przy Prezesie ULCNational body; free dispute resolution with the airlineWhen the airline refuses or is silent for 30 days🔗 pasazerlotniczy.ulc.gov.pl
Europejskie Centrum Konsumenckie PolskaAirlines from other EU countriesWhen the carrier is based abroad📞 22 55 60 600🔗 konsument.gov.pl
E-sąd — elektroniczne postępowanie upominawczeOnline payment order without a lawyerWhen the airline does not pay🔗 www.e-sad.gov.pl

❓ Frequently asked

Which country's body?

The one where the disrupted flight departed. For a flight into the EU on an EU airline, the arrival country.

The airline offered a voucher

You can refuse it. Compensation is money; the refund of the ticket is separate and also money unless you agree otherwise.

Does the flight tool cost anything?

No. It checks eligibility and drafts the claim; you send it yourself.

📎 Sources

Last checked: 2026-09-26

🔎 Common searches

Recognise your own search? The answer above covers all of these.

  • “flight compensation who to complain Poland”
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  • “cancelled flight rights”

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Related questions

📦Faulty goods, no refund→🧳Lost luggage→🚆Train delay refund→🏖️Package holiday→

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