← FFCheckElectricity & gasFR
Electricity & gas · France
Checked 2026-09-27

🔌 Power cut in France: who do I call?

The short answer

For a power cut you call the grid operator, not the company that bills you. The grid operator owns the cables and repairs faults.

📜 The rules in France

Power cut

For a power cut, call the grid operator's breakdown number on your bill (Enedis: 09 726 750 + your 2-digit département, 24/7). If a cut lasts over 5 hours, you get automatic flat-rate compensation on your bill.

Official source: enedis.fr · Checked 2026-09-27

🪜 Step by step

  1. Check your fuse boxIf only your home is dark, check the main switch and fuses first. If the neighbours are dark too, it is a grid fault.
  2. Report it to the grid operatorUse the fault number or outage map of your grid operator below.
  3. Stay safeSwitch off sensitive appliances, keep the fridge closed and never touch fallen cables: call 112.
  4. Ask about compensationLong outages can give a right to compensation. See the rules for France below.

📇 Who to contact

Enedis — About 95% of mainland France (electricity)Runs the local grid, meters and connectionsPower cut, meter problem, new connection📞 09 726 750 XX (XX = département)🔗 www.enedis.fr
EnedisRuns the local grid, meters and connectionsPower cut, meter problem, new connection📞 09 726 750 XX
Commission de régulation de l'énergie (CRE)Supervises energy companies and explains your rightsFor information, and to report a company that breaks the rules🔗 www.cre.fr

❓ Questions

Why not call my supplier?

The supplier only sells the energy. The grid operator fixes the network.

How do I find my grid operator?

It is on your bill and depends on where you live. See the list on this page.

Will I get compensation?

Only for long outages and depending on national rules. The details for France are on this page.

📎 Sources

Checked: 2026-09-27

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

🔄Switching supplier→📈Price increase→🧾Wrong or high bill→💸Can’t pay the bill→🏚️Supplier went bust→

More help in France

All other problems: who handles whatWho do I contact?100+ things that go wrong — money, housing, work, safety, health, papers, government — and the one desk in France that actually handles each: phone, site, and what to say when they pick up.Before it goes wrongCan I?What is allowed, what is not, which permit you need — with the official source.Recognise it firstIs dit veilig?Check a phone number, website or message against 47,000 scam dossiers.