Electricity & gasLT
Electricity & gas · Lithuania
Checked 2026-10-12

🩺 I depend on medical equipment or I am vulnerable: is there extra protection in Lithuania?

The short answer

People who rely on electrically powered medical equipment, older people and people on a low income often get extra protection. You usually have to register or tell your supplier and grid operator.

📜 The rules in Lithuania

Vulnerable and medical customers

Vulnerable customers and people in energy poverty have extra protection under the Electricity Law (art. 52): no cut-off while the debt is not above 6 base social benefits, and none on Fridays, weekends, public holidays and the days before them, or when the average daily temperature is below −15 °C or above +30 °C. They may pay by the last day of the following month, ask for an instalment plan of up to 12 months and owe no late-payment interest for 3 months. Vulnerable customers also pay lower public-supply tariffs and get a smart meter replaced early free of charge.

  • You count as a vulnerable electricity customer if your household receives or is entitled to cash social assistance, you are a person with a disability, or you receive a social assistance pension or compensation. (vert.lt)
  • Socially vulnerable customers get a smart meter installed before their old meter's calibration expires without paying the 23.11 EUR early-replacement fee. (eso.lt)
Official source: e-seimas.lrs.lt · Checked 2026-10-12

🪜 Step by step

  1. Check who counts as vulnerableSee below who is protected in Lithuania and what the protection covers.
  2. Register or inform your supplierAsk your supplier and grid operator how to register. A doctor's certificate may be needed.
  3. Plan for a power cutProtection against cut-offs for debt does not stop faults. Keep a backup plan for your equipment.
  4. Keep your details up to dateTell your supplier when your situation changes, and renew any certificate in time.

📇 Who to contact

Pažeidžiamo elektros energijos vartotojo tarifaiDiscount or support scheme for energy costsIf you have a low income or receive benefits🔗 vert.lt/Puslapiai/bendra/DUK/elektros-sektorius/Kokie-vartotojai-priskiriami-pazeidziamu-elektros-vartotoju-kategorijai.aspx
Valstybinė energetikos reguliavimo taryba (VERT) – vartojimo ginčų nagrinėjimasSettles disputes with energy companiesWhen the company has not solved your complaint📞 +370 800 20500🔗 www.vert.lt/Puslapiai/bendra/vartotojams/gincu-bei-skundu-nagrinejimas.aspx
Valstybinė energetikos reguliavimo taryba (VERT)Supervises energy companies and explains your rightsFor information, and to report a company that breaks the rules📞 +370 800 20500🔗 www.vert.lt

❓ Questions

Can I be cut off for debt if I am registered?

Many countries forbid or limit cut-offs for protected customers. The rules for Lithuania are on this page.

Will I be warned before planned works?

Registered customers are often told about planned interruptions in advance. Ask your grid operator.

Is there help with the costs?

Many countries have a social tariff or support scheme. Ask your supplier and your municipality.

📎 Sources

Checked: 2026-10-12

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

💸Can’t pay the bill→🤝Help with energy costs→🔌Power cut→🔄Switching supplier→📈Price increase→

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