Phone & internet · Lithuania

Phone & internet in Lithuania: your rights

The rules that protect you as a phone and internet customer in Lithuania, and who to contact. Every fact is checked on an official source.

What is going on?

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Everything at a glance

Telecom regulator

Lietuvos Respublikos ryšių reguliavimo tarnyba (RRT)

Lithuania's telecom regulator. It monitors phone and internet providers, handles consumer complaints and requests, settles consumer disputes with providers out of court, and gives free advice on +370 800 200 30 or at rrt@rrt.lt.

📞 +370 800 200 30 🔗 rrt.lt

Official source: rrt.lt · Checked 2026-10-14

Free dispute resolution

Lietuvos Respublikos ryšių reguliavimo tarnyba (RRT) – vartotojų ginčų nagrinėjimas · free

What to do first: First complain to your provider in writing within 3 months of learning of the breach, stating your claim and keeping copies. The provider must answer within 14 calendar days. If the answer does not satisfy you, or none comes, you can turn to RRT.

Time limit: Apply to RRT within one year of contacting the provider. RRT may refuse disputes about less than €20, unless the case matters for new consumer-protection practice or other important circumstances apply.

🔗 rrt.lt

Official source: rrt.lt · Checked 2026-10-14

Compare offers

We found no official, state-run price comparison for phone and internet in Lithuania.

Official speed test official

Matuok.lt

Run by RRT. RRT says cyclic measurements count as sound evidence only if made its way: 10 tests every 15 minutes per cycle, at least 3 cycles on every other day, saved as PDF. Attach them to your complaint to the provider and to RRT.

🔗 matuok.lt

Official source: rrt.lt · Checked 2026-10-14

Consumer organisation

Valstybinė vartotojų teisių apsaugos tarnyba (VVTAT)

🔗 vvtat.lt

The law

Lietuvos Respublikos elektroninių ryšių įstatymas Nr. IX-2135 (nauja redakcija nuo 2021-12-01, Nr. XIV-635)

This law puts the EU rules on phone and internet services into national law.

🔗 e-seimas.lrs.lt

Checked: 2026-10-14

🔗 Also on FFCheck

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