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Electricity & gas · Lithuania
Checked 2026-09-27

💸 I can’t pay my energy bill in Lithuania. Can they cut me off?

The short answer

A cut-off is the last step, not the first. There are rules on notice and protection, and help if your income is low.

📜 The rules in Lithuania

Protection against cut-off

Under guaranteed supply, ESO may stop supplying you if you have not chosen a new supplier within 6 months, but must warn you at least 3 weeks before. If supply was stopped over a debt, ESO restores electricity only once the whole debt is paid: within 2 hours with a smart meter, otherwise within 2 working days. Gas is restored within 2 working days of your supplier's request.

Official source: eso.lt · Checked 2026-09-27

Help if money is tight

Vulnerable customers get lower public-supply tariffs. You qualify if your household receives or is entitled to cash social assistance, or you are a person with a disability, or you receive a social assistance pension or compensation.

Pažeidžiamo elektros energijos vartotojo tarifai 🔗 vert.lt
Official source: vert.lt · Checked 2026-09-27

🪜 Step by step

  1. Act before the deadlineContact the supplier as soon as you know you cannot pay and ask for a payment plan. Put it in writing.
  2. Check the protection rulesSee below what notice the supplier must give and when a cut-off is not allowed in Lithuania.
  3. Ask for supportCheck the support scheme below and contact free debt or energy advice.
  4. Answer every letterKeep copies. If a cut-off is announced wrongly, complain straight away to the supplier and the dispute body.

📇 Who to contact

Pažeidžiamo elektros energijos vartotojo tarifaiDiscount or support scheme for energy costsIf you have a low income or receive benefits🔗 vert.lt/Puslapiai/bendra/DUK/elektros-sektorius/Kokie-vartotojai-priskiriami-pazeidziamu-elektros-vartotoju-kategorijai.aspx
Valstybinė energetikos reguliavimo taryba (VERT) – vartojimo ginčų nagrinėjimasSettles disputes with energy companiesWhen the company has not solved your complaint📞 +370 800 20500🔗 www.vert.lt/Puslapiai/bendra/vartotojams/gincu-bei-skundu-nagrinejimas.aspx
Valstybinė energetikos reguliavimo taryba (VERT)Supervises energy companies and explains your rightsFor information, and to report a company that breaks the rules📞 +370 800 20500🔗 www.vert.lt

❓ Questions

Can they cut me off without warning?

No, written notice is required. The exact period for Lithuania is on this page.

Is there winter protection?

Some countries have it. The rules for Lithuania are shown on this page.

Does a payment plan stop a cut-off?

A payment plan you keep to generally prevents a cut-off. Get it confirmed in writing.

📎 Sources

Checked: 2026-09-27

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

🔄Switching supplier→📈Price increase→🧾Wrong or high bill→🏚️Supplier went bust→📣Complaint about a supplier→

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