Something went wrong with a purchase?
Online orders, refunds, faulty goods, subscriptions, phone contracts, card payments, package holidays: what the law gives you in Lithuania, what to do, and a free letter you send yourself.
Purchases
Returns, refunds, deliveries and faulty goods
How do I return an online order in Lithuania?Return an online orderI returned my order but got no refund: what now in Lithuania?Refund not receivedMy purchase is faulty: what are my rights in Lithuania?Faulty goodsMy online order never arrived: what now in Lithuania?Order not deliveredMy parcel arrived damaged: what can I ask for in Lithuania?Parcel arrived damaged
Subscriptions
Subscriptions, phone and internet contracts, apps and streaming
Payments & travel
Unauthorised payments and package holidays
🧭 If the trader does not answer
Valstybinė vartotojų teisių apsaugos tarnyba (VVTAT)State consumer authority under the Ministry of Justice; enforces consumer law and handles consumer disputes.🔗 vvtat.lrv.lt
Europos vartotojų centrasFree help with disputes with traders in another EU country, Norway or Iceland.🔗 ecc.lt
Valstybinė vartotojų teisių apsaugos tarnyba – vartojimo ginčų nagrinėjimasOut-of-court consumer disputes; complain to the trader in writing first (within 3 months), then apply within 1 year.🔗 vvtat.lrv.lt
Ginčų dėl nedidelių sumų priteisimo nagrinėjimas (apylinkės teismas)Simplified, usually written court procedure for money claims up to €5,000 (art. 441 Code of Civil Procedure).🔗 e-seimas.lrs.lt
Information, not legal advice. FFCheck is independent and not affiliated with any authority, court or company. The letter is a template filled with your details: you check it and send it yourself.
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