Medical & vulnerable energy customers in Latvia

The short answer

People who rely on electrically powered medical equipment, older people and people on a low income often get extra protection. You usually have to register or tell your supplier and grid operator.

📜 The rules in Latvia

Vulnerable and medical customers

Latvian law defines a 'protected user' (aizsargātais lietotājs): a low-income (trūcīga or maznodrošināta) household, a family with three or more children, a family caring for a child with a disability, or a person with a Group I disability, using electricity at home. Protected users get a state-paid monthly reduction on the electricity bill: €20, or €25 for large families, from 1 January 2026. If you hold the contract yourself it is applied automatically; the state identifies you through the protected-user data system (ALDIS), run by the Būvniecības valsts kontroles birojs.

The reduction never exceeds the month's bill for electricity and system services and cannot be used to pay off arrears; an unused part carries over within the calendar year. (likumi.lv)
If someone else holds the electricity contract (you are a sub-user), register with the trader, giving the contract number and your personal code. Participating traders: Latvenergo (Elektrum), Tet, Enefit, Latvijas dzelzceļš, Virši Renergy, Ignitis Latvija and Alexela. Check your status with the 'Elektroenerģijas atvieglojuma nodrošināšana' e-service on latvija.lv; questions: +371 62333363 or aldis.sistema@bvkb.gov.lv. (bvkb.gov.lv)

Official source: likumi.lv · Checked 2026-10-06

🪜 Step by step

Check who counts as vulnerableSee below who is protected in Latvia and what the protection covers.
Register or inform your supplierAsk your supplier and grid operator how to register. A doctor's certificate may be needed.
Plan for a power cutProtection against cut-offs for debt does not stop faults. Keep a backup plan for your equipment.
Keep your details up to dateTell your supplier when your situation changes, and renew any certificate in time.

📇 Who to contact

Aizsargātā lietotāja tirdzniecības pakalpojums (Būvniecības valsts kontroles birojs)Discount or support scheme for energy costsIf you have a low income or receive benefits🔗 www.bvkb.gov.lv/lv/aizsargata-lietotaja-tirdzniecibas-pakalpojuma-organizesana

Sabiedrisko pakalpojumu regulēšanas komisija (SPRK) – sūdzības un strīdiSettles disputes with energy companiesWhen the company has not solved your complaint📞 +371 67097200 🔗 www.sprk.gov.lv/lv/sudzibu-izskatisana-0

Sabiedrisko pakalpojumu regulēšanas komisija (SPRK)Supervises energy companies and explains your rightsFor information, and to report a company that breaks the rules📞 +371 67097200 🔗 www.sprk.gov.lv

❓ Questions

Can I be cut off for debt if I am registered?

Many countries forbid or limit cut-offs for protected customers. The rules for Latvia are on this page.

Will I be warned before planned works?

Registered customers are often told about planned interruptions in advance. Ask your grid operator.

Is there help with the costs?

Many countries have a social tariff or support scheme. Ask your supplier and your municipality.

📎 Sources

Checked: 2026-10-06

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

More help in Latvia

All other problems: who handles whatWho do I contact?100+ things that go wrong — money, housing, work, safety, health, papers, government — and the one desk in Latvia that actually handles each: phone, site, and what to say when they pick up.Before it goes wrongCan I?What is allowed, what is not, which permit you need — with the official source.Recognise it firstIs dit veilig?Check a phone number, website or message against 47,000 scam dossiers.

🩺 I depend on medical equipment or I am vulnerable: is there extra protection in Latvia?