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Electricity & gas · Latvia
Checked 2026-09-27

🔌 Power cut in Latvia: who do I call?

The short answer

For a power cut you call the grid operator, not the company that bills you. The grid operator owns the cables and repairs faults.

📜 The rules in Latvia

Power cut

The grid operator must fix an unplanned power cut as fast as possible, within 24 hours. If a cut lasts longer (except storms with at least a yellow warning, force majeure and similar cases), large grid operators must compensate you with a lower connection fee for that billing period. Report a fault or low voltage to Sadales tīkls online; phone 8404 gives information about faults (from abroad +371 67727403 is the customer centre). In dangerous situations (flames, smoke or explosions at electrical equipment) call 112 at once.

Official source: sprk.gov.lv · Checked 2026-09-27

🪜 Step by step

  1. Check your fuse boxIf only your home is dark, check the main switch and fuses first. If the neighbours are dark too, it is a grid fault.
  2. Report it to the grid operatorUse the fault number or outage map of your grid operator below.
  3. Stay safeSwitch off sensitive appliances, keep the fridge closed and never touch fallen cables: call 112.
  4. Ask about compensationLong outages can give a right to compensation. See the rules for Latvia below.

📇 Who to contact

AS "Sadales tīkls" — galvenais elektroenerģijas sadales sistēmas operators LatvijāRuns the local grid, meters and connectionsPower cut, meter problem, new connection📞 8404🔗 sadalestikls.lv/lv/kontakti
Sabiedrisko pakalpojumu regulēšanas komisija (SPRK)Supervises energy companies and explains your rightsFor information, and to report a company that breaks the rules📞 +371 67097200🔗 www.sprk.gov.lv

❓ Questions

Why not call my supplier?

The supplier only sells the energy. The grid operator fixes the network.

How do I find my grid operator?

It is on your bill and depends on where you live. See the list on this page.

Will I get compensation?

Only for long outages and depending on national rules. The details for Latvia are on this page.

📎 Sources

Checked: 2026-09-27

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

🔄Switching supplier→📈Price increase→🧾Wrong or high bill→💸Can’t pay the bill→🏚️Supplier went bust→

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