My energy bill is wrong or far too high in Latvia. What now?

The short answer

Most bill problems come from estimated meter readings, a wrong meter number or a changed advance payment. You have the right to a correct bill based on your real use.

📜 The rules in Latvia

What to do first

First complain in writing to the energy company; it must reply within 15 days (30 days if extra checks are needed). If you are not satisfied, send the same complaint with the company's reply to SPRK. Disputes about bills, debts or damages go to court.

Sabiedrisko pakalpojumu regulēšanas komisija (SPRK) – sūdzības un strīdi 📞 +371 67097200 🔗 sprk.gov.lv

Official source: sprk.gov.lv · Checked 2026-09-27

Protection against cut-off

If a household does not pay, the supplier may send a warning no earlier than 10 days after the due date. Only if you still do not pay, at least 20 days after the warning, can it ask the grid operator to cut supply. Supply is restored within 5 days after payment.

Official source: likumi.lv · Checked 2026-09-27

🪜 Step by step

Read your meter nowTake a dated photo of the meter and compare it with the reading on the bill.
Check the detailsMeter number, address, period, price per unit and advance payments. One wrong digit can explain a huge bill.
Complain in writingSend the supplier your reading and photo and ask for a corrected bill. If you can, pay the part you do not dispute.
EscalateIf the supplier does not fix it in time, go to the dispute body below.

📇 Who to contact

Sabiedrisko pakalpojumu regulēšanas komisija (SPRK) – sūdzības un strīdiSettles disputes with energy companiesWhen the company has not solved your complaint📞 +371 67097200 🔗 www.sprk.gov.lv/lv/sudzibu-izskatisana-0

Sabiedrisko pakalpojumu regulēšanas komisija (SPRK)Supervises energy companies and explains your rightsFor information, and to report a company that breaks the rules📞 +371 67097200 🔗 www.sprk.gov.lv

Patērētāju tiesību aizsardzības centrs (PTAC)Independent advice for consumersFor advice, template letters and a second opinion🔗 www.ptac.gov.lv

❓ Questions

Should I pay a bill I dispute?

If you can, pay the part you agree with and dispute the rest in writing. That protects you best.

Can the supplier estimate my use?

Yes, if no reading was available. You can always send a real reading and ask for a correction.

How far back can they bill me?

The limits differ per country. Ask the energy regulator if you get a large back-bill.

📎 Sources

Checked: 2026-09-27

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

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🧾 My energy bill is wrong or far too high in Latvia. What now?