Electricity & gasSK
Electricity & gas · Slovakia
Checked 2026-10-22

🩺 I depend on medical equipment or I am vulnerable: is there extra protection in Slovakia?

The short answer

People who rely on electrically powered medical equipment, older people and people on a low income often get extra protection. You usually have to register or tell your supplier and grid operator.

📜 The rules in Slovakia

Vulnerable and medical customers

If your life functions depend on electricity, or you are severely disabled and heat with electricity (or you live with such a person), you are a 'dependent customer' once you notify and prove it to your distributor, directly or through your supplier. The distributor keeps a register, must tell you of every planned cut in writing and may only carry it out after you confirm.

  • Dependent customers may report faults directly to the distributor. Your supplier must pass your details on to the distributor; how you notify and prove your status is set in ÚRSO's market rules. (static.slov-lex.sk)
  • For cuts because of unpaid bills the Energy Act has no separate rule for dependent customers that we could find; the general protections apply: a warning by letter into your own hands, a new due date at least 30 working days later, 8 working days' notice of the cut and information on paying in instalments. (static.slov-lex.sk)
Official source: static.slov-lex.sk · Checked 2026-10-22

🪜 Step by step

  1. Check who counts as vulnerableSee below who is protected in Slovakia and what the protection covers.
  2. Register or inform your supplierAsk your supplier and grid operator how to register. A doctor's certificate may be needed.
  3. Plan for a power cutProtection against cut-offs for debt does not stop faults. Keep a backup plan for your equipment.
  4. Keep your details up to dateTell your supplier when your situation changes, and renew any certificate in time.

📇 Who to contact

Adresná energopomocDiscount or support scheme for energy costsIf you have a low income or receive benefits🔗 www.energopomoc.sk/domov
ÚRSO – alternatívne riešenie spotrebiteľských sporovSettles disputes with energy companiesWhen the company has not solved your complaint📞 02/581 004 81🔗 www.urso.gov.sk/alternativne-riesenie-spotrebitelskych-sporov
Úrad pre reguláciu sieťových odvetví (ÚRSO)Supervises energy companies and explains your rightsFor information, and to report a company that breaks the rules📞 +421 2 581 004 11🔗 www.urso.gov.sk

❓ Questions

Can I be cut off for debt if I am registered?

Many countries forbid or limit cut-offs for protected customers. The rules for Slovakia are on this page.

Will I be warned before planned works?

Registered customers are often told about planned interruptions in advance. Ask your grid operator.

Is there help with the costs?

Many countries have a social tariff or support scheme. Ask your supplier and your municipality.

📎 Sources

Checked: 2026-10-22

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

💸Can’t pay the bill→🤝Help with energy costs→🔌Power cut→🔄Switching supplier→📈Price increase→

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