Something went wrong with a purchase?
Online orders, refunds, faulty goods, subscriptions, phone contracts, card payments, package holidays: what the law gives you in Slovakia, what to do, and a free letter you send yourself.
Purchases
Returns, refunds, deliveries and faulty goods
How do I return an online order in Slovakia?Return an online orderI returned my order but got no refund: what now in Slovakia?Refund not receivedMy purchase is faulty: what are my rights in Slovakia?Faulty goodsMy online order never arrived: what now in Slovakia?Order not deliveredMy parcel arrived damaged: what can I ask for in Slovakia?Parcel arrived damaged
Subscriptions
Subscriptions, phone and internet contracts, apps and streaming
Payments & travel
Unauthorised payments and package holidays
🧭 If the trader does not answer
Slovenská obchodná inšpekcia (SOI)National trade inspection; takes consumer complaints (podnety) about traders and acts as ADR body.🔗 soi.sk
Európske spotrebiteľské centrum v SRFree help with cross-border complaints against traders in other EU countries, Iceland or Norway.📞 +421 905 528 477 🔗 europskyspotrebitel.sk
Zoznam subjektov alternatívneho riešenia sporov (Ministerstvo hospodárstva SR)Official list of ADR bodies; SOI handles general consumer disputes free of charge.🔗 mhsr.sk
Information, not legal advice. FFCheck is independent and not affiliated with any authority, court or company. The letter is a template filled with your details: you check it and send it yourself.
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