I can’t pay my energy bill in Slovakia. Can they cut me off?

The short answer

A cut-off is the last step, not the first. There are rules on notice and protection, and help if your income is low.

📜 The rules in Slovakia

Protection against cut-off

If you miss a payment, the supplier must warn you, set a new due date at least 10 days after the warning, and tell you that supply will be interrupted if you still do not pay. A complaint does not postpone the due date.

Official source: urso.gov.sk · Checked 2026-09-27

Help if money is tight

Targeted state energy aid for 2026, based on household income ('bonita'). You need permanent residence at the supply address. No application is needed: for electricity and gas it appears as a lower price on your bill; for district heating you get an energy voucher.

Adresná energopomoc 🔗 energopomoc.sk

Official source: mhsr.sk · Checked 2026-09-27

🪜 Step by step

Act before the deadlineContact the supplier as soon as you know you cannot pay and ask for a payment plan. Put it in writing.
Check the protection rulesSee below what notice the supplier must give and when a cut-off is not allowed in Slovakia.
Ask for supportCheck the support scheme below and contact free debt or energy advice.
Answer every letterKeep copies. If a cut-off is announced wrongly, complain straight away to the supplier and the dispute body.

📇 Who to contact

Adresná energopomocDiscount or support scheme for energy costsIf you have a low income or receive benefits🔗 www.energopomoc.sk/domov

Adresná energopomoc (Ministerstvo hospodárstva SR)Free advice on energy costs and saving energyWhen bills are too high or you are behind on payments🔗 www.energopomoc.sk/domov

ÚRSO – alternatívne riešenie spotrebiteľských sporovSettles disputes with energy companiesWhen the company has not solved your complaint📞 02/581 004 81 🔗 www.urso.gov.sk/alternativne-riesenie-spotrebitelskych-sporov

Úrad pre reguláciu sieťových odvetví (ÚRSO)Supervises energy companies and explains your rightsFor information, and to report a company that breaks the rules🔗 www.urso.gov.sk

❓ Questions

Can they cut me off without warning?

No, written notice is required. The exact period for Slovakia is on this page.

Is there winter protection?

Some countries have it. The rules for Slovakia are shown on this page.

Does a payment plan stop a cut-off?

A payment plan you keep to generally prevents a cut-off. Get it confirmed in writing.

📎 Sources

Checked: 2026-09-27

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

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💸 I can’t pay my energy bill in Slovakia. Can they cut me off?