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Electricity & gas · Slovakia
Checked 2026-09-27

🔌 Power cut in Slovakia: who do I call?

The short answer

For a power cut you call the grid operator, not the company that bills you. The grid operator owns the cables and repairs faults.

📜 The rules in Slovakia

Power cut

Report a power cut to your regional distribution company: all three have a non-stop fault line (SSD's is free). Have your EIC code or meter number and address ready. Western and eastern Slovakia can also report online at vypadokelektriny.sk. First check your main circuit breaker and whether the outage is planned.

Official source: vsds.sk · Checked 2026-09-27

🪜 Step by step

  1. Check your fuse boxIf only your home is dark, check the main switch and fuses first. If the neighbours are dark too, it is a grid fault.
  2. Report it to the grid operatorUse the fault number or outage map of your grid operator below.
  3. Stay safeSwitch off sensitive appliances, keep the fridge closed and never touch fallen cables: call 112.
  4. Ask about compensationLong outages can give a right to compensation. See the rules for Slovakia below.

📇 Who to contact

Západoslovenská distribučná — západné SlovenskoRuns the local grid, meters and connectionsPower cut, meter problem, new connection📞 0800 111 567🔗 www.zsdis.sk/Uvod/Nahlasenie-poruchy
Stredoslovenská distribučná — stredné SlovenskoRuns the local grid, meters and connectionsPower cut, meter problem, new connection📞 0800 159 000🔗 www.ssd.sk/domacnosti/ako-postupovat-ked-vam-nejde-elektrina?page_id=6968
Východoslovenská distribučná — východné SlovenskoRuns the local grid, meters and connectionsPower cut, meter problem, new connection📞 0800 123 332🔗 www.vsds.sk/edso/domov/spolocnost/kontakty/poruchova-linka
Úrad pre reguláciu sieťových odvetví (ÚRSO)Supervises energy companies and explains your rightsFor information, and to report a company that breaks the rules🔗 www.urso.gov.sk

❓ Questions

Why not call my supplier?

The supplier only sells the energy. The grid operator fixes the network.

How do I find my grid operator?

It is on your bill and depends on where you live. See the list on this page.

Will I get compensation?

Only for long outages and depending on national rules. The details for Slovakia are on this page.

📎 Sources

Checked: 2026-09-27

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

🔄Switching supplier→📈Price increase→🧾Wrong or high bill→💸Can’t pay the bill→🏚️Supplier went bust→

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