Phone & internet · Slovakia

Phone & internet in Slovakia: your rights

The rules that protect you as a phone and internet customer in Slovakia, and who to contact. Every fact is checked on an official source.

What is going on?

🔄How do I switch my phone or internet provider in Slovakia?Switching provider 📲Can I keep my phone number when I switch provider in Slovakia?Keep your number 📅How long can a phone or internet contract last in Slovakia, and how do I end it?Minimum term & notice 📈My phone or internet price is going up: can I leave my contract in Slovakia?Price rise 🐢My internet is slower than promised: what can I do in Slovakia?Slow internet 🌍Do I pay extra to use my phone in other EU countries with a plan from Slovakia?Roaming in Europe ✈️Travelling outside the EU with a plan from Slovakia: how do I avoid a huge roaming bill?Roaming outside the EU 📡Can I use my own router or modem instead of the provider’s in Slovakia?Your own router 📝What must I get before I sign a phone or internet contract in Slovakia, and can I change my mind?Contract summary & cooling-off ⚖️My phone or internet provider will not solve my complaint: where can I go for free in Slovakia?Free dispute resolution 📵My phone or internet is down: do I get compensation in Slovakia?Outage & compensation 🤝Is there a social tariff or cheaper phone and internet for people on a low income in Slovakia?Affordable internet

Everything at a glance

Telecom regulator

Úrad pre reguláciu elektronických komunikácií a poštových služieb (RÚ)

Slovakia's regulator for electronic communications and post. It supervises phone and internet providers, resolves consumer disputes free of charge (ADR) and runs the certified Merač Internetu speed test.

📞 0917 665 665 🔗 teleoff.gov.sk

Official source: teleoff.gov.sk · Checked 2026-10-14

Free dispute resolution

Úrad pre reguláciu elektronických komunikácií a poštových služieb – alternatívne riešenie sporov (ARS) · free

What to do first: First file a complaint (reklamácia) with your provider. If you are not satisfied with how it was handled, send the provider a request for redress (žiadosť o nápravu). You can apply to RÚ once the provider rejects it or does not reply within 30 days.

Time limit: Apply within one year of the provider rejecting your request for redress, or of the 30 days without a reply running out; a later proposal may be refused (§ 13(5) Act 391/2015).

🔗 teleoff.gov.sk

Official source: teleoff.gov.sk · Checked 2026-10-14

Compare offers official

Porovnávač cien komunikačných služieb

🔗 porovnavac.teleoff.gov.sk

Official source: teleoff.gov.sk · Checked 2026-10-14

Official speed test official

Merač Internetu

RÚ certifies the tool. A certified measurement produces a PDF protocol that you can use as evidence in a complaint (reklamácia) when your real speed does not match the contract.

🔗 merac.teleoff.gov.sk

Official source: teleoff.gov.sk · Checked 2026-10-14

Consumer organisation

S.O.S. – Spoločnosť ochrany spotrebiteľov (Poprad)

🔗 sospotrebitelov.sk

The law

Zákon č. 452/2021 Z. z. o elektronických komunikáciách

This law puts the EU rules on phone and internet services into national law.

🔗 static.slov-lex.sk

Checked: 2026-10-14

🔗 Also on FFCheck

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