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Electricity & gas · Czechia
Checked 2026-09-27

🔌 Power cut in Czechia: who do I call?

The short answer

For a power cut you call the grid operator, not the company that bills you. The grid operator owns the cables and repairs faults.

📜 The rules in Czechia

Power cut

Report power cuts to your distributor (it depends on where you live). Planned outages must be announced at least 15 days ahead. If quality standards are breached, you can claim compensation from the distributor or supplier.

Official source: eru.gov.cz · Checked 2026-09-27

🪜 Step by step

  1. Check your fuse boxIf only your home is dark, check the main switch and fuses first. If the neighbours are dark too, it is a grid fault.
  2. Report it to the grid operatorUse the fault number or outage map of your grid operator below.
  3. Stay safeSwitch off sensitive appliances, keep the fridge closed and never touch fallen cables: call 112.
  4. Ask about compensationLong outages can give a right to compensation. See the rules for Czechia below.

📇 Who to contact

ČEZ Distribuce — most of Bohemia and northern MoraviaRuns the local grid, meters and connectionsPower cut, meter problem, new connection📞 800 850 860🔗 www.cezdistribuce.cz/cs/pro-zakazniky/nahlasit/chci-nahlasit-poruchu
EG.D — South Bohemia and South MoraviaRuns the local grid, meters and connectionsPower cut, meter problem, new connection📞 800 22 55 77🔗 www.egd.cz/poruchy-elektricke-site
PREdistribuce — Prague and RoztokyRuns the local grid, meters and connectionsPower cut, meter problem, new connection📞 800 823 823🔗 www.predistribuce.cz/cs/kontakt/predistribuce/poruchova-linka-distribuce
Energetický regulační úřad (ERÚ)Supervises energy companies and explains your rightsFor information, and to report a company that breaks the rules📞 +420 564 578 666🔗 eru.gov.cz

❓ Questions

Why not call my supplier?

The supplier only sells the energy. The grid operator fixes the network.

How do I find my grid operator?

It is on your bill and depends on where you live. See the list on this page.

Will I get compensation?

Only for long outages and depending on national rules. The details for Czechia are on this page.

📎 Sources

Checked: 2026-09-27

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

🔄Switching supplier→📈Price increase→🧾Wrong or high bill→💸Can’t pay the bill→🏚️Supplier went bust→

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