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Money · Denmark
Updated September 2026

🔁 They will not let me cancel my subscription — who helps?

Direct answer

Since 2022, a contract you can sign online must be cancellable online too, and after the first term it renews only month to month with a one-month notice in most EU countries. Cancel in writing (email is fine), keep the proof, and stop the direct debit if they keep charging. Forbrug.dk — Forbrugerrådet Tænk (forbrug.dk) is the consumer body for Denmark and takes complaints about subscription traps; for a company in another EU country, Forbruger Europa (forbrugereuropa.dk) helps free of charge. The last step is Center for Klageløsning / Forbrugerklagenævnet (naevneneshus.dk).

Call firstForbrug.dk — Forbrugerrådet Tænk
Report toForbruger Europa
If that failsCenter for Klageløsning / Forbrugerklagenævnet

🗣️ What to say

"I cancel my subscription [number] with effect from the earliest possible date. Please confirm the end date in writing within 14 days. I do not consent to any further charges after that date."

🪜 Step by step

  1. Cancel in writing, datedEmail to the address in the terms, or the online cancel button. Screenshot the confirmation. Phone-only cancellation is not allowed for consumers.
  2. Know the termAfter the initial period, the contract is month to month with one month's notice in most countries. A tacit renewal for another year is not valid unless you were clearly warned.
  3. Stop the moneyRevoke the direct debit or card mandate at your bank. Charges after a valid cancellation can be reclaimed.
  4. Complain to Forbrug.dk — Forbrugerrådet TænkAttach the cancellation and the charges. Repeated complaints about the same company trigger enforcement.
  5. Cross-border or stubborn: Forbruger Europa, then Center for Klageløsning / ForbrugerklagenævnetECC for companies elsewhere in the EU; the dispute body if the company simply refuses.

📇 All contacts

Forbrug.dk — Forbrugerrådet TænkGuidance, templates, adviceWhen the shop refuses🔗 www.forbrug.dk
Forbruger EuropaFree help with sellers in other EU countriesSeller in another EU country, Norway or Iceland🔗 www.forbrugereuropa.dk
Center for Klageløsning / ForbrugerklagenævnetMediation and decision for a small feeAfter a written complaint without a solution🔗 naevneneshus.dk/start-din-klage/center-for-klageloesning-og-forbrugerklagenaevnet
Retten — småsagsprocesClaims under DKK 50,000 without a lawyerIf the rent board's decision is ignored🔗 www.domstol.dk

❓ Frequently asked

They say I must call to cancel

For a contract signed online, no. Write instead and say the online route was unavailable.

I cancelled but they keep charging

Reclaim the amounts through your bank (unauthorised direct debits can be reversed) and send the company a final demand.

Gym, dating app, streaming — same rules?

Same EU rules, with national details on notice periods. Gyms are the classic case; the one-month rule applies after the first term.

📎 Sources

Last checked: 2026-09-26

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🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Related questions

✉️Write my letter: Cancel a subscription · Complaints→📦Faulty goods, no refund→📶Phone or internet contract→💳Scammed online→⚡Energy bill dispute→

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