Something went wrong with a purchase?
Online orders, refunds, faulty goods, subscriptions, phone contracts, card payments, package holidays: what the law gives you in Denmark, what to do, and a free letter you send yourself.
Purchases
Returns, refunds, deliveries and faulty goods
How do I return an online order in Denmark?Return an online orderI returned my order but got no refund: what now in Denmark?Refund not receivedMy purchase is faulty: what are my rights in Denmark?Faulty goodsMy online order never arrived: what now in Denmark?Order not deliveredMy parcel arrived damaged: what can I ask for in Denmark?Parcel arrived damaged
Subscriptions
Subscriptions, phone and internet contracts, apps and streaming
Payments & travel
Unauthorised payments and package holidays
🧭 If the trader does not answer
Konkurrence- og Forbrugerstyrelsen (forbrug.dk)Public consumer information: your rights, guidance on complaints and approved complaint boards.📞 4171 5000 🔗 forbrug.dk
Forbruger EuropaDenmark's European Consumer Centre (part of Konkurrence- og Forbrugerstyrelsen): free help with purchases from traders in other European countries.📞 41 71 52 00 🔗 forbrugereuropa.dk
Nævnenes Hus – Mæglingsteamet for Forbrugerklager og ForbrugerklagenævnetMediation, then a legal decision by Forbrugerklagenævnet; complain to the seller first; goods from 1,220 to 100,000 kr.📞 +45 72405600 🔗 naevneneshus.dk
Byretten – den forenklede proces (småsager)Simplified district-court procedure for claims up to 100,000 kr. (retsplejeloven § 400).🔗 retsinformation.dk
Information, not legal advice. FFCheck is independent and not affiliated with any authority, court or company. The letter is a template filled with your details: you check it and send it yourself.
More free tools for Denmark
Who do I contact?Who do I contact?100+ things that go wrong — money, housing, work, safety, health, papers, government — and the one desk in Denmark that actually handles each: phone, site, and what to say when they pick up.Before it goes wrongCan I?What is allowed, what is not, which permit you need — with the official source.⚡Electricity & gasThe rules that protect you as an electricity and gas customer in Denmark, and who to contact. Every fact is checked on an official source.