Phone & internet · Denmark

Phone & internet in Denmark: your rights

The rules that protect you as a phone and internet customer in Denmark, and who to contact. Every fact is checked on an official source.

What is going on?

🔄How do I switch my phone or internet provider in Denmark?Switching provider 📲Can I keep my phone number when I switch provider in Denmark?Keep your number 📅How long can a phone or internet contract last in Denmark, and how do I end it?Minimum term & notice 📈My phone or internet price is going up: can I leave my contract in Denmark?Price rise 🐢My internet is slower than promised: what can I do in Denmark?Slow internet 🌍Do I pay extra to use my phone in other EU countries with a plan from Denmark?Roaming in Europe ✈️Travelling outside the EU with a plan from Denmark: how do I avoid a huge roaming bill?Roaming outside the EU 📡Can I use my own router or modem instead of the provider’s in Denmark?Your own router 📝What must I get before I sign a phone or internet contract in Denmark, and can I change my mind?Contract summary & cooling-off ⚖️My phone or internet provider will not solve my complaint: where can I go for free in Denmark?Free dispute resolution 📵My phone or internet is down: do I get compensation in Denmark?Outage & compensation 🤝Is there a social tariff or cheaper phone and internet for people on a low income in Denmark?Affordable internet

Everything at a glance

Telecom regulator

Digitaliseringsstyrelsen

Danish telecom authority. It explains your rights as a phone and internet customer and supervises that providers follow the rules. It does not decide individual complaints, such as bill disputes; it refers them to Teleankenævnet.

📞 3392 5200 🔗 digst.dk

Official source: digst.dk · Checked 2026-10-14

Free dispute resolution

Teleankenævnet · a fee may apply

What to do first: Complain in writing to your provider first and get its decision. If it has not answered within a reasonable time, typically up to three months, you can also go to Teleankenævnet.

Time limit: Teleankenævnet's statutes, in force since 1 February 2025, set no deadline for filing a complaint.

🔗 teleanke.dk

Official source: teleanke.dk · Checked 2026-10-14

Compare offers

We found no official, state-run price comparison for phone and internet in Denmark.

Official speed test official

Tjekditnet.dk – bredbåndsmåler

No official page says the result counts as proof. The meter is run by Digitaliseringsstyrelsen and measures from your device to the Danish internet exchange (DIX); measure several times over several days, then contact your provider if speed stays too low.

🔗 tjekditnet.dk

Official source: tjekditnet.dk · Checked 2026-10-14

Consumer organisation

Forbrugerrådet Tænk

🔗 taenk.dk

The law

Lov om elektroniske kommunikationsnet og -tjenester (teleloven), LBK nr. 681 af 16. juni 2025

This law puts the EU rules on phone and internet services into national law.

🔗 retsinformation.dk

Checked: 2026-10-14

🔗 Also on FFCheck

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